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Windows can't find my logon script!

Posted on 2011-10-18
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Last Modified: 2012-05-12
I've got a client who is getting this error at logon: "Windows cannot find ‘/idlist,:252:3764,\\<domain name\sysvol\<DomainName>\policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\user\scrpts\logon:make sure you typed the name correctly and try again."

At first glance, it looks like the machine has lost connectivity to the directory listed in the error. But, I can navigate straight to it with no problems. I've tried pointing <domainName> to the domain ip address in the hosts file, but that didn't work. I'm kind of stuck here. He is the only user with the problem, so I'm almost sure that this is a local issue and not spread across the network.
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Question by:egmtech
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Adam earned 2000 total points
ID: 36988738
Does the problem occur when he logs in at any PC, or just one?
If the problem happens on just one PC, does anyone else have problems with this PC?

If it happens to him on all PC's, it is probably something wrong with his account.
If it is not too much of a problem, then deleting and recreating his account would cure the problem.
By 'not too much of a problem' I mean that if all his permissions etc are granted through domain groups, it is quite easy to create a new account with the same permissions.
If, however, he has loads of permissions (such as file/folder access) granted directly to his account, then it's a great deal harder to give him the same permissions again.

A third scenario is that he can log onto all PC's apart from his regular PC, then it is possibly just his profile on that PC that is corrupt. In this case, back up any local data he has on that PC (browser bookmarks etc), delete his profile then have him log in again.
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by:egmtech
ID: 36988852
Thanks, I'll look into the third option. He's a special case, so recreating the user account would be a pain in the you know what.
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by:egmtech
ID: 36989058
Ok, update. The error message is intermittent. It has been rather consistent mostly, but I just logged off and logged back on a few times and got the error. So, I moved to a different machine and logged on there and I got the error on the machine. So, it isn't isolated to his computer. So, now, I'm pointing at either Group Policy, or his account in ADUC. Thanks for listening. Sometimes it helps to get it out of my head and in front of me to think clearly.
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by:Adam
ID: 36989082
Good luck - intermittent faults are always a pain to find.
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by:egmtech
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Ok, I think I found it... What I did was go to the file from the error message, found the logon script and moved it to a different folder (in case I needed it again). Then, I rebooted, saw the error message again, then ran gpupdate /force and rebooted again. This time after the reboot, I didn't get the error message. I have logged off and logged back on 5 times since at varying intervals and have not received the message again.
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by:Adam
ID: 36989835
Ah - gpupdate - that old favourite ;-)
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