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OptiPlex 780 drops packets

Hello Everyone,

I'm having a problem with a Dell OptiPlex 780, 64-bit, Windows 7, machine that is dropping packets. The NIC is an Intel 82567LM-3 GB. So far I've done the following:

Swapped out the cables on both ends - PC and Switch
Updated the NIC drivers
Disconnected the mapped drives and reconnected them

When I ping the file server from the PC I get a significant % of packet loss.

Also, just to be sure of the cable issue -  I connected another computer to the network port in the users office, and all worked well - from the other computer.

Any help will be appreciated.  Thanks.

Alicia


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Alicia Perillo
Asked:
Alicia Perillo
1 Solution
 
johnb6767Commented:
Happen to have a USB/PCI Network card you could pop in to isolate the problem to either the PC or the NIC Card?

Or use something like UBCD/Knoppix, to boot from, and test externally of Windows. If it works in Knoppix, then you know it is a driver/config issue, and if it doesn't, replace the card.....
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Alicia PerilloAuthor Commented:
John,

No, I don't have another card handy and I'm not familiar with UBCD/Knoppix.

Alicia
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johnb6767Commented:
If you just DL the iso, and burn it using your favorite iso burner, like CDBurnerXP, you can boot to it and run it as a standalone OS, to rule out YOUR installation of Windows.....

What is KNOPPIX®?
http://www.knopper.net/knoppix/index-en.html

It is just a linux live distro....
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LeeTutorretiredCommented:
I've requested that this question be closed as follows:

Accepted answer: 250 points for johnb6767's comment http:/Q_27403177.html#36989123
Assisted answer: 250 points for nobus's comment http:/Q_27403177.html#36991467

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Alicia PerilloAuthor Commented:
Thanks everyone for you help and ideas.  It turned out to be a bad NIC. Replacing the NIC solved the problem.

-Alicia
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Alicia PerilloAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for aperillo's comment http:/Q_27403177.html#37131457

for the following reason:

It turned out to be a bad NIC. Replacing the NIC solved the problem.<br /><br />-Alicia
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johnb6767Commented:
http:#36989123

That was my suggestion all along......
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