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You are not authorized to view this page - error for intranet & reporting services

Posted on 2011-10-18
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Last Modified: 2012-05-12
No one had a problem accessing our Reporting Services site or our Sharepoint intranet until last week.  Suddenly one user can't access either site.  She gets a http error 401.2 - you are not authorized to view this page.  We are using integrated windows authentication and the sites are not set up with a security certificate.  This user is in the same group as all of the other staff members so there shouldn't be an issue.  We both have IE 8, even though hers is a slighly older version.  I made her an admin on the SSRS side and she still can't access it.  I had her reduce her IE security settings and had her add the 2 sites to the local intranet.   I had her try Firefox and it says the connection is untrusted.   On the Sharepoint side I had another user log off and had this problem user log on without any issues.  I even tried recreating her profile and it wouldn't work.  This user is also a local admin and a domain admin so it is very confusing.  I can sign on as admin on her pc and access the sites.  Any ideas what can be causing this and how to fix it?
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Question by:cindyfiller
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11 Comments
 
LVL 10

Expert Comment

by:Minesh Shah
ID: 36992118
i believe this has nothing to do with sharepoint, not auth. to view page suggests that the user is getting thrown away from iis it self.
verify tht way user is logging in, use domainname/userid & password if you are using win intergrated auth.
also try deleting ie history, passwords (go to ie > tools > internet options > delete > delete all).
also delete: go to start run > type: %temp% & delete everything.
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Expert Comment

by:rajivkapoorONidealsdotcodotin
ID: 36992454
You can try doing User Profile Synchronization if that helps resolve the issue.
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by:saastech
ID: 36997345
you may need to add an "Alternate Access Mapping" URL.

I had a similar problem when using an ip addresss url and computer name url to access the site.

example: http://192.168.1.1/ and http://mysharepointsite.local
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by:saastech
ID: 36997351
oops , disregard my comment.  I did not read your question thoroughly, my bad.
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by:Marten Rune
ID: 36998179
Did I read correctly that if she uses someone elses workstation and logs on, it works.

If this is the case, I belive you're correct to look at her profile. You can rule out all permissions from the discussion if this is the case. Also, check where her computer resides in the active directory.

Antivirus and the local firewall is always something that can generate dodgy behaviours on the client. But I would stick with the profile. Thats my bet given your description.

Regards Marten
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Author Comment

by:cindyfiller
ID: 36999622
That is correct - I've had her try signing on to termserv and another users workstation and both applications work fine.  It is only from her workstation that the issue exists.  I did create a new profile for her, but that didn't fix the problem.  I do know that if I signed on as admin from her pc I was able to access the sites, but couldn't under her old or new profile.  I checked to make sure the firewall was off and it is.  The AV is "offline" when she is signed on so I'll try uninstalling and reinstalling it.  I didn't connect the 2 when I was looking at it, but maybe that is the issue.
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Author Comment

by:cindyfiller
ID: 37002814
The AV has been totally uninstalled and she still can't access those 2 sites.  There has to be something else that I'm missing - just not sure where to even look!
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Author Comment

by:cindyfiller
ID: 37003171
I just found the problem!  I thought I had checked this... but maybe I didn't.  The proxy setting was clicked on, which we don't use.
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LVL 20

Expert Comment

by:Marten Rune
ID: 37018946
Congratulations, glad to hear you solved it.

As expected the fault was in the profile, since the "proxy setting" is user based and not kernel/system based.

Regards Marten
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Accepted Solution

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cindyfiller earned 0 total points
ID: 37019190
Thanks to everyone who assisted in this.  The user did have a virus that wasn't being picked up by the programs that I had run.  I finally tried another one and it found the viruses and cleaned them.  Once I unchecked the proxy setting all was well.
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Author Closing Comment

by:cindyfiller
ID: 37052371
I finally figured out the issue.
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