Outlook and Webmail Not Syncing

Posted on 2011-10-18
Last Modified: 2012-05-12
One of our employees is having a strange issue.

When she gets an email, it will appear as normal in her Outlook. She can reply, delete, move it (etc.) without any issue.

As expected, the email will also appear in her webmail (logging into From there, she can also reply, delete, move problem.

However, when she delete an item (or moves an item) out of her inbox in one application, the change will not carry over to the other application. For example, she gets an email at work and deletes it. But if she goes home and logs into her webmail, that email will still be in her inbox! Similarly, if she deletes an email from home, it won't leave her work Outlook.

She is using Outlook 2007 and we use Exchange 2010. Any help with this would be much appreciated.
Question by:ecshelpdesk
    LVL 3

    Expert Comment

    First question is, does this happen to all users or just the person in question. Is it a sporadic issue, or constant? Was it working before?
    LVL 47

    Accepted Solution

    First check she has SP2 installed for office 2007

    Second, go to her Account Settings
    Under Exchange Server Name
    Untick use Cached Exchange Mode

    Close and reopen outlook

    No delete any emails from the Inbox
    Then log onto WebMail

    You should find the email is also gone from there

    LVL 1

    Author Comment

    Seems to work. Thanks!

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