URGENT - Storage Craft Shadow protect - mouse not capture in Hyper-V console when performing a virtual server restore

Posted on 2011-10-18
Last Modified: 2012-05-12
I have Shadow Protect 3.5 and Windows Server 2008 R2 with Hyper-V. I need to restore a virtual server so I put in the Shadown Protect recovery ISO to boot, however the mouse is not captured and keyboard is funky. Is there a workaround as I urgently need to recover a server

Thank you
Question by:piotrmikula108
    LVL 41

    Accepted Solution

    Are you using RDP to connect to the Hyper-V server and then connecting to the console VM? The mouse is not captured if you do that unless the guest OS is running and is running the Hyper-V integration services. You need to run Hyper-V Manager locally on Windows Vista/7 or Windows 2008/2008 R2.
    LVL 1

    Author Comment

    yes, I was, I tried on my local Hyper-V box and mouse is working. That's good, however we won't be able to do that remotely for our clients. Is there a trick to get it working remotely, say thru VNC session
    LVL 1

    Author Comment

    via TightVNC is doing the same thing, can't control the mouse
    LVL 77

    Expert Comment

    by:David Johnson, CD, MVP
    Unless integration tools are loaded you will not get the mouse.. this is normal and I've personally had to use the keyboard and tab through items when installing an operating system in hyper-v
    LVL 1

    Author Comment

    bummer but thanks for explaninng

    Featured Post

    Find Ransomware Secrets With All-Source Analysis

    Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

    Join & Write a Comment

    This is similar to the error described in my previous Article, but with a different source problem and a different solution. When trying to scan and stage the ESXi 6.0 updates using VMware Update Manager, we can get "error code 90"
    VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
    This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
    This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now