IE cannot display the webpage

Posted on 2011-10-18
Last Modified: 2012-06-27
I have a new HP computer with Windows 7 Home Premium with IE9. The home network works fine as I have tested it with other computers. But this new one will open a webpage such as Yahoo's homepage. If you click on the Login link, nothing happens for a couple of minutes, until you get the infamous "IE cannot display the webpage".

I have loaded Firefox & it does something similar by not opening links to login. This also happens when doing searches in Google. I will get the list of links for the searched items, but when I click on them, I mostly get the "IE cannot display the webpage" or Firefox's version of this same error message.

I have uninstalled Norton's stuff that auto installed when we turned the system on, as well as several other useless junk from HP. I have turned off & uninstalled quite a few things to get this PC surfing the net.

I have also emptied the recycle bin, temporary files, cookies, etc. to clear this part of the picture up. I tried to load Chrome, but the install stalled out eventually while it was downloading Chrome. But I did get Firefox 7 installed by downloading it on another PC & copying it over via a thumb drive. I have also turned off the firewall & any other security apps in Windows that I could find for the time being, until I get this worked out.

The only other thing I can come up with is that this is a 64-bit Windows & there maybe some 32-bit apps running on it, including IE9 & Firefox 7.

I would appreciate any help anyone could give me on this one.
Question by:Blinkr
    LVL 89

    Accepted Solution

    Windows 7 64-bit will only allow you to install the 64-bit IE9 download. However, the 64-bit IE9 install provides both 32-bit and 64-bit browsers, so that is probably not an issue.

    Open IE and disable all add-ons, or better, run c:\program files(x86)\internet explorer\iexplore.exe -extoff to start IE with no add-ins.  See if that helps.

    If no, open again with no add-ins, tools, internet options, advanced and then reset IE to default. This clears passwords but otherwise is fine to use.

    .... Thinkpads_User
    LVL 66

    Assisted Solution

    Can you actually ping the URL's you cannot browse? Wondering if there is remnants of norton still present...

    There is a removal tool available at their site. I would run that for the version you had installed...

    Additionally, this does sound almost rootkitish, if this machine is really new as in not online really yet, chances are small. But I have almost come to run a quick TDsSKiller scan on just about any problem now. The failed root kit installs are what causees weird issues, instead of the normal redirections etc....
    LVL 1

    Assisted Solution

    You could try an MSCONFIG  - Start menu type msconfig, enter. Then select diagnostic start up, reboot and then test. This will load only the basic devices needed to run windows, so any AV or addons will not be loaded. If it works well, then launch msconfig again, select normal startup, then the startup tab and untick anything that you dont want to auto-start. Start with them all unticked, then move to the services tab, tick the Hide all Microsoft Service box in the bottom left, and again, untick any service you don't want auto starting. click OK, reboot and repeat, starting a service/application until the problem re-appears.

    The theory behind it is you are selective starting up the program to diagnose what is causing the issue. Johnb6767 has a good point about Norton still having a hold somewhere, this will show you that.

    If you are unsure of what so untick etc, put them into a list and post them here, we will be able to guide you!

    Good luck!
    LVL 1

    Author Comment

    Thanks for the quick responses.

    I can ping the sites from a command prompt.

    I have turned off a lot of things thru msconfig & services.msc & not seeing anything pertaining to Norton in the services list. But it would still be a good idea to run their utility to make sure.

    Also since it was a new machine I wasn't thinking there would be any spyware or root kits installed so soon. But I will run a couple of things to check that as well.

    Thanks again for all of the suggestions!!
    LVL 59

    Expert Comment

    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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