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powerpoint and pics don't mix

Installed MS Office 2010 on new laptop. If one clicks directly on any PowerPoint file that contains pictures the following error message appears, “Other files exist. The selected locations do not contain pictures to review. Other files or folders exist but cannot be previewed.” Yet, if PowerPoint is launched and one then goes to the file from within the application the file with open.

Here is what I have done so far:
•      Uninstalled and re-installed MS Office 2010 after restart
•      Installed MS Office 2010 SP1
•      Tried the Right Click Open With method
•      Did the usual MS Support jump-through-the-hoops and did not find Click and Run apps nor any other MS applet that might be installed and interfering with PP

The gist of this issue is that any PowerPoint file that contains pictures will not open if they are clicked on directly. They WILL open if PowerPoint is up and running and the file is opened WITHIN the application.

Any ideas?

nwgservices

Hi there,

I found the following here :

Had a similar problem after viewing photos on a memory stick. An entry was made in the catalog file containing the refererence which subsequently became invalid following the removal of the stick. Once the invalid entry was removed, using a text editor (notepad),  from the catalog file the problem was resolved.

Path to the file in Vista/7 is:-
C:\Users\username\AppData\Local\Microsoft\OIS\OIScatalog.cag"

would imagine on XP it would be:-
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\OIS\OIScatalog.cag

Will need to change the viewing options under "folder options" to enable viewing of hidden files and folders.

Open in new window

It seems its a "windows" problem more then a office or powerpoint problem.
Could you try the above sollution and see if that works ?

Kind regards,

NWGServices.

michealbeethoven

ASKER

Hello NWGServices:

Please be patient. I have tried to contact the owner of the laptop several times. He is a teacher and very busy.

Regards.

nwgservices

Hey michealbeethoven,

Ok. Let me know if i can be of any other assistance

Kind Regards,

NWGServices

michealbeethoven

ASKER

Still have not been able to contact this person. I'll keep trying.

Regards.

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nwgservices

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michealbeethoven

ASKER

Hellp NWGServices:

I submitted an answer many days ago but it apparently did not go through. I have been unable to contact the customer but I may have worked out a way to solve the problem.
1. Have the customer email the file to himself.
2. Delete the existing file that wants to look for the flash drive that it was copied from.
3. Open up the email file and copy and paste to the document folder.

Thank you for your patience.