Backup Exec 2010 R3 - VMWare Agent / GRT Errors

Posted on 2011-10-19
Last Modified: 2012-05-12
Can anyone offer any guidance here.

We have Backup Exec 2010 R3. I have created a policy that backs up all VM’s via VCenter and the VMWare agent. Additionally it backs up several physical servers using the windows agent.

We have GRT enabled for files and folders and also need this enabled to cover SQL/Exchange and AD.

Ideally I would like to have one policy to keep everything organised. At the moment I have daily, weekly, monthly backups within one policy. It backs up to a dedupe folder, and once each backup completes it then duplicates the backup to tape.

The issue I have is:

1.      I constantly receive warnings that GRT cannot be used on servers where SQL/Exchange etc aren’t in use.

V-79-57344-38726 - Backup Exec failed to connect to virtual machine '\(DC)Site(DC)\vm\TaskPC02' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.

This is fair enough but is there a way I can apply a specific selection list just for the GRT backups? The only way I can see to do this is with an additional policy thus the backups start to get split.

For examples sake, say I had 2 policies and selection lists (one for GRT, one for standard servers). I want my “backup to tape” to run when the deduplication backup (to disk) finishes. I assume the only way this can be linked together is by having everything under one policy. i.e. a rule that says when “GRT Weekly backup” finishes start “Standard weekly backup”, when “standard weekly backup” finishes “duplicate to tape”.

So, I guess I need to know whether I can use mixed selection lists within one policy ? If not then can I create a separate “backup to tape” policy that only runs when the other 2 policies complete ? From what I can tell you can’t link policy together, you can only link jobs within each policy

2.      When backing up via the VMWare agent. Each VM only presents the VMDK files therefore I cannot add any exclusions. Pretty much every backup is returning an error saying it cannot find a download folder:

Backup- VMVCB::\\VCENTERSERVER\VCGuestVm\(DCSite(DC)\vm\dhcpSvr01Directory C\Windows\SoftwareDistribution\Download\2c3fad1de0f04535916f6a41f51321da\ was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

V-79-57344-5893 - The object was not found, or could not be accessed (VMware backup).

 Can this error be suppressed anywhere? Or is the only way around it to use the windows agent rather than VMWare agent in order to set exclusions. Which then defeats the point of managing via VMWare and VCenter

I have seen forum posts from last year by Symantec to say they are looking at implementing a way of suppressing error messages so the customer can choose what causes backup failure / warning etc but has this happened yet?

Any advise is appreciated


Question by:cegedimit
    LVL 21

    Accepted Solution


    For the first issue, check this:

    To resolve this error, please make sure the backup account has the following rights on all machines to be backed up.  This includes all virtual machines for AVVI and Hyper-V backups.

        Act as part of the operating system
        Create a token object.
        Back up files and directories.
        Restore files and directories.
        Managed auditing and security log.
        Logon as a batch job (only for Windows Vista, Windows 7, and Windows 2008).

    Regarding the second issue, I remember that but was in a previous versions, and there was a hotfix for that.

    I can try to create that issue late at night and try to help you.



    Author Comment


    Thanks for the response.

    I have checked and the account has full admin rights to the servers in question - i have also tested with the domain admin account.

    I have also tested installing the windows agent on the VM, then rerunning the backup. The selection list still backs up via VCenter/VMWare agent rather than the windows agent and this now works

    Do i really need to install the windows agent on every VM if i want to leave GRT enabled just to suppress error messages?

    LVL 21

    Expert Comment

    by:Luciano Patrão

    If you plan to use GRT you need agents. If not, you do not need.

    Do not forget this is not just full rights, but also Logon as a batch job or Act as part of the operating system.


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