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Any Microsoft office document attached to an email in Outlook doesn't send

Posted on 2011-10-19
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Last Modified: 2012-06-21
I have a user that ever time they attach any document that uses Microsoft office 2007 i.e word,excel, powerpoint ect..., will not send in outlook. He is using Outlook 2007 on a Windows 7 x64 Lenovo Thinkpad machine. The emails just sit in his inbox and the way we get them to send is we have to clear out his account in Outlook and add it back in. This is a real nuisance for the user to deal with. I would appreciate any suggestions from you guys. Thanks in advance.
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Question by:transystems
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Expert Comment

by:Robert St. Germain
ID: 36993567
Have you tried changing the way you create an email?  try sending a "text only" email with an attachment.
Sometimes the "mail format" affects sending attachments

Please try this:
  1  On the Tools menu, click Options, and then click the Mail Format tab.
  2  In the Compose in this message format list, click the format "plain text".

try sending an attachement.  Let me know the results

Cheers,

Robstg
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Author Comment

by:transystems
ID: 37027642
the plain text only worked out but it got rid of our bitmap email signature.
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Robert St. Germain earned 2000 total points
ID: 37030935
I would now recommend trying to create a HTML or Rich Text Email WITHOUT using MSWord as your editor:

- Click on the Tools menu
- The Options item, and then
- Click on the Mail Format tab.
Now, make sure that both the check boxes that reference Microsoft Word are UNCHECKED. You'll still be able to send and receive HTML and Rich Text email, but Outlook will use it's own editor.

Do not use a previously created template at this point.  You might be re-introducing the issue.  Start with the standard template.

Let me know if you can still attach with these steps followed.

Cheers,

Robstg
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by:Robert St. Germain
ID: 37041009
Hi Transystems,

Have you had a chance to attempt my last suggestion? If you have any further questions, please don't hesitate to ask!

Robstg
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Expert Comment

by:Robert St. Germain
ID: 37421667
Hi transystems:

Been a while since I heard back from you - has the problem been corrected?

Cheers,

Robstg
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Author Closing Comment

by:transystems
ID: 37519450
Sorry, I had a previous employee that opened this question and is no longer with us.  I believe this resolved the issue for him though.  Thanks for your time.
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