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NAS - Netgear Ready Nas NVX Admin access

Hello Experts,

I have a Netgear Ready Nas NVX which I am having problem accessing the admin page. On my Server I have two NIC and decided to add the NAS to one of the spare NIC. It was working fine when it was connected to a switch which is connected to the other NIC.

The admin page had an IP of 192.168.1.39 and I changed it to 192.168.2.39. On the NIC that I have directly connected to the IP is 192.168.2.1 and the default gateway the same.

Since I have done that I am unable to access the admin page but I can see the shares on the NAS. I do not want to reset it to factory setting as it mentions of the data on the drive being wiped out.

Any suggestions will be greatly appreciated. Please help.

Thanks
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Aswad Ghazi
Asked:
Aswad Ghazi
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1 Solution
 
packetguyCommented:
Are you trying to access the ReadyNAS web interface from your server? Or from a machine on your LAN? If you can't access it from your server, you may have encountered a bug, as your server should be able to speak to any device directly connected on any of its NICS that has an IP address in the same subnet as the server.

However, if you're trying to access the ReadyNAS web interface from another computer on your LAN, so that your server is between you and the ReadyNAS, then the problem is simply local LAN routing. Your LAN computers are all programmed to send off-the-LAN packets to the Internet. From their point of view, 192.168.2.x is "off the LAN". In order to reach the ReadyNAS through your server, you'll have to enable IP routing on the server (sometimes called packet forwarding), and then you'll need a static route on each LAN computer trying to access the ReadyNAS. The command to do this for Windows is:

route add 192.168.2.0 mask 255.255.255.0 192.168.1.x

where 192.168.1.x is the IP address of your server on the 192.168.1.0/24 subnet.

Can you post the output from an "ipconfig /all" command? Also, the "route print" command from your server would be helpful as well. These command outputs will give me a better idea of what's happening.
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Aswad GhaziAuthor Commented:
Hi Packetguy,

Thanks for your response. I was trying to aceess the admin webpage from the server. Before I could do it with 192.168.1.39 and now after changing when I try 192.168.2.39 i get IE can not display this page. I am able to browse some of the data on NAS.

Here are the details you have requested.

   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE (NDIS
 VBD Client)
   Physical Address. . . . . . . . . : 00-1C-23-BD-0A-49
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.1.50
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.50
   DNS Servers . . . . . . . . . . . : 192.168.1.50
                                       192.168.1.1
   Primary WINS Server . . . . . . . : 192.168.1.50

Ethernet adapter Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-10-18-2F-4A-60
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.2.1
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.2.1
   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.1.1
   Primary WINS Server . . . . . . . : 192.168.2.1

C:\Documents and Settings\Administrator>route print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 1c 23 bd 0a 49 ...... Broadcom BCM5708C NetXtreme II GigE (NDIS VB
D Client)
0x10004 ...00 10 18 2f 4a 60 ...... Broadcom NetXtreme Gigabit Ethernet
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.50      1
          0.0.0.0          0.0.0.0     192.168.1.50     192.168.1.50      1
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.1     10
        127.0.0.0        255.0.0.0        127.0.0.1        127.0.0.1      1
      192.168.1.0    255.255.255.0     192.168.1.50     192.168.1.50     10
     192.168.1.50  255.255.255.255        127.0.0.1        127.0.0.1     10
    192.168.1.255  255.255.255.255     192.168.1.50     192.168.1.50     10
      192.168.2.0    255.255.255.0      192.168.2.1      192.168.2.1     10
      192.168.2.1  255.255.255.255        127.0.0.1        127.0.0.1     10
    192.168.2.255  255.255.255.255      192.168.2.1      192.168.2.1     10
        224.0.0.0        240.0.0.0     192.168.1.50     192.168.1.50     10
        224.0.0.0        240.0.0.0      192.168.2.1      192.168.2.1     10
  255.255.255.255  255.255.255.255     192.168.1.50     192.168.1.50      1
  255.255.255.255  255.255.255.255      192.168.2.1      192.168.2.1      1
Default Gateway:      192.168.1.50
===========================================================================
Persistent Routes:
  None
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packetguyCommented:
Ok, one problem I see right away is that your second nic has a default gateway configured. You can only have one default gateway in a server, and that should be on the interface leading to your Internet router, which I suspect is at 192.168.1.1. So remove the default gateway address 192.168.2.1 from your second NiC. that may be causing confusion to Windows limited-intelligence routing engine.

Afte that change, verify that you can ping the ReadyNAS at its 192.168.2.39 address.  If you cannot, then you might try putting the NAS back on the LAN switch and try accessing the web admin interface on its old ip address. It's possible that the address change has reverted to the original settings.

The reason you can access some file sharing functions is those can operate over netBIOS, which doesn't use TCP/IP, and hence ignores the ip address of the box.

Also, does the readyNAS have two Ethernet ports? If so, are you sure you're plugged onto the correct one?
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packetguyCommented:
Oh, and I just noticed that the server's primary nic has it's own address, 192.168.1.50, as the default gateway. That should be set to the address of your Internet router, 192.168.1.1.
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Aswad GhaziAuthor Commented:
Hi,

I have removed the second default gateway from the second NIC. I can ping the NAS okay. When I type in the address on IE i get window pop up for login. I have tried all user name and password but no avail.

I tried putting it back to the switch and tried both IP addresses but could not connect. The NAs box has 2 NIC and I am connecting through no 1.

Thanks
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packetguyCommented:
OK, since you get the login screen the problem is actually that the user name and password somehow got changed or is entered incorrectly. You can reset the password by going to http://ip_address_of_readynas/password_recovery and when prompted, entering the answer to the password recovery question you specified when you configured the device.
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Aswad GhaziAuthor Commented:
Packetguy,

Sorry for the late response. I have tried what you have sugested but realised that the email option is not set up on the NAS. So it did generate a new password but since the email is not set up nothing has been sent through :(
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packetguyCommented:
Then you need to perform a firmware reinstall. This will not hurt your data, but you have to perform the steps carefully, and they vary for different boxes. Its best to speak with Netgear tech support do verify the correct procedure:

http://support.netgear.com/app/answers/detail/a_id/984
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Aswad GhaziAuthor Commented:
I am closing this as I have logged a support call with Netgear. Thanks Packetguy for your help on this matter. I will post the feedback from Netgear here later on.

Thanks
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Aswad GhaziAuthor Commented:
The following instruction helped me resolve the issue:

http://www.readynas.com/kb/faq/boot/how_do_i_re-install_the_firmware

Thanks
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