Email Rejected 553

Posted on 2011-10-19
Last Modified: 2012-05-12


I have been trying to email someone and I keep getting the email back with the following email :

This is the Postfix program at host

I'm sorry to have to inform you that the message returned below could not be delivered to one or more destinations.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can delete your own text from the message returned below.

                  The Postfix program

<>: host[]
    said: 553 5.3.0 Rejected - see
    (in reply to MAIL FROM command)

what does this email mean?

Any help would be appreciated. the recipient does not know what this means.
Question by:gisvpn
    LVL 5

    Assisted Solution

    It means your email was rejected by the recipient's mail server.

    I would guess that they are using an antispam software, and your email server has been blacklisted.

    a good tool to check this, is at the following:

    Let me know if this helps!


    LVL 9

    Expert Comment

    have you used telnet to try and send an email? Usually this gives a better understanding on what the issue may be.

    Author Comment

    Thanks Robstg.. Looks like the server is blacklisted by three people


    Author Comment

    My email is provided by a hosting company.

    Should I contact them to deal with this; is there anything they can do?
    LVL 5

    Accepted Solution

    Yes, this would be their issue to resolve.


    LVL 29

    Expert Comment

    by:Sudeep Sharma
    >>>  (in reply to MAIL FROM command)

    Well I think they are rejecting your domain or the email address which is being used. Because if they would have rejected you on the basis that your email server IP is listed on various RBLs then your ISP would not be able to make connection to them.

    If you know how to work with telnet you would see once you are connected to the remote server and type ehlo it would give you prompt 220 now here you would try mail from:<>.

    Now this server is rejecting you at this point so clearly its not because IP is blacklisted rather its because they are blocking the domain or email address.

    I hope that would help.


    Author Comment

    Hi Sudeep,

    could you please tell me how to do that with telnet please?

    LVL 21

    Assisted Solution


    Since mxtoolbox shows that your IP's are blacklisted, your MAIL FROM: is not an issue here.

    As Robstg said, you need to contact your email hosting provider.

    Author Comment

    Ok thank you papertrip

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    There was an incident about the POP3 issue for the double read receipts and delivery receipts in Exchange 2013.  There was huge research been done and found solution for the duplicate mails. Especially when the user gets  duplicate mails.
    Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
    The purpose of this video is to demonstrate how to set up a Mailchimp Template which will let the user create a uniform look for all of their campaigns. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mail…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    794 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now