Lotus Notes 8.5.2 won't render HTML emails.
Posted on 2011-10-19
Recently, we have had more than one person suffer from this issue. HTML based emails show up as source code when you open them in the notes client. If you attempt to forward the email or reply to it, it displays the original message correctly. I have checked the setting in the person document and made sure it was set to "Keep in sender's format" I've also gone through the location document settings, removed notes and reinstalled it, I manually removed all refereces to Lotus Notes from the registry, and I even rebuilt the notes-ini file. Nothin seems to work to correct this issue. However, if you open their mail file from another computer everything looks fine. It appears the problem is related to some setting within the notes client but I have had no luck finding the setting. So far the only way to fix this issue has been to reformat the entire system and start over which isn't practicall for remote users.