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  • Status: Solved
  • Priority: Medium
  • Security: Public
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secure certificate warning

I have several websites with ssl certs hosted by the same company.  A few weeks ago, the hosting company moved my sites to a new server.

Over the past few weeks, two different clients said that their customers complained about warning messages on the browser.  I believe that they were talking about the ssl message that you get when a cert has expired.  I can't get a good description out of them, but that seems to be the case.  I can't reproduce this using chrome, firefox, or IE.  Is there a way to check my ssl cert to see if the move did something to it?  Is there a way to diagnose this issue?  I can't reproduce it at all.

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Are these returning customers that have not had this trouble in the past?

There are some settings on the client side that can cause this. Having the wrong date set in windows can cause this. there is also malware floating around the internet that can cause these  symptoms as well.

If you are unable to produce this problem from several different computers using multiple browsers and you go to http://www.digicert.com/help/ and get nothing but green checkmarks I would tend to think that the problem lies on the customers end and not your web hosting service.

If SSL test does not pass post the error here.
I am pretty sure it is a client site issue, as their browser remembers your certificate belongs to another server. The whole thing can be solved by simply cleaning the cache on the client site. But obviously the server move is the cause for these issues appearing. This is the reason why I recommend all my consumers to work with virtual servers, then you can keep the configuration when switching hardware and the client won't notice.

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