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user's name when sending email has a different users name

Posted on 2011-10-19
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Last Modified: 2012-06-27
Hi all,   I have a bizarre situation with 2 of my users.  One of the users is an IT person, when he sends emails to anyone he's name displays some other users name and it is intermitent.  I've checked everything pertaining to the two users (ie., active directory, exchange, BES,).  I don't know what else to do?  Anyone have any suggestions?

We have AD 2003, Exchange 2007, Outlook 2010 and windows 7 machines.
Thankls
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Question by:annayeg
9 Comments
 
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Expert Comment

by:Exchange_Freak
ID: 36994687
Did you check whether this user is a delegate to the other user or vice versa.
Try to disconnect and reconnect the mailbox again and check
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36994959
Have you tried removing/deleting the users mail profile and re-creating it?
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Expert Comment

by:tamster2k
ID: 36996433
Check the alias' on both users accounts,.
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LVL 7

Expert Comment

by:hirenvmajithiya
ID: 36998281
He, in his preference, might have set his identity as different user(knowingly or unknowingly) or reply to address something else.
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Author Comment

by:annayeg
ID: 37002297
@hirenvmajithiya

Are you refering to Outlook preferences?
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Expert Comment

by:Hendrik Wiese
ID: 37002784
Have you tried setting up his profile on a different machine to see if the issue is specific to his outlook profile?
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Author Comment

by:annayeg
ID: 37003590
The issue is so random, sometimes it happens when he sends the email from his iPhone, sometimes from Outlook.  It doesn't happen all the time.   I can't pin point  where the problem is coming from.

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Accepted Solution

by:
annayeg earned 0 total points
ID: 37251140
We figured out the problem.  It was coming from our third party program.
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Author Closing Comment

by:annayeg
ID: 37271861
Figured out the problem.
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