Blackberry 9700 Backup restoration

Posted on 2011-10-19
Last Modified: 2012-05-12
Dear Sir,
 i have taken a full backup of my Blackberry device 9700 through desktop manager 6, now when i am traying to restore the backup my contacts are not getting restored in device , although while doing custom restoration i can see around 300 contacts in backup but they are not highligted .
Kindly advice
Question by:sanjeevkmrs
    LVL 4

    Accepted Solution

    1.) go to options > advanced options >service book
    2.) find where it says desktop[sync] and delete it
    3.) try to restore your contacts again and check that it transferred them
    4.) Go back to the service book location press the menu button and press undelete to bring back the desktop[sync].

    Author Comment

    do have to folow these steps on device or in pc desktop manager ?
    please advice
    LVL 4

    Expert Comment

    On the phone

    Author Closing Comment

    Great It worked

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