Phantom email reference in Exchange

Posted on 2011-10-19
Last Modified: 2013-02-16
I am trying to add a new user account in Exchange 2010.  Our email mailbox creation policy has the rule to take first initial of first name and then last name as the email address.  So normally when adding Ann Smith, it should create an email of  However, for one particular user, it is creating DO NOT have an yet everytime I try to re-create the user, it is somehow finding that it needs to create want the email for Ann Smith to be   Where can I look to find the phantom reference to and "blow it away"?
Question by:JKH-AATA
    LVL 5

    Expert Comment

    Have you checked if you have another account with an alias like that? Or a lot of times these are mail enabled public folders...

    Author Comment

    There are no other users with this alias however there was a Contact with this but that has been deleted....could it be archived somewhere?  It does not appear in any of the apparent user (AD) or mailbox (Exch2010) lists.
    LVL 5

    Expert Comment

    Do you have any public folders? Mail enabled ones?
    LVL 16

    Accepted Solution

    Try this from a command prompt:

    ldifde -f d:\smtp_check.ldf -r "("

    Look at the contents of the file (use notepad) - this will tell you the public folder/mailbox that is using the address.

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