Blackberry Server Express not sync delete email from outlook

I am running BES express on a server 2008 server. receiving and sending email sync from OUtlook to the Blackberries works fine.

when I delete from the handheld it deletes from Outlook but when I delete from outlook it does not delete from handheld.

I have resent the service book from the BES.

From the device email reconciliation:

Delete on Mailbox and handheld

wireless reconcile ON

on conflicts: Mailbox Wins.
Who is Participating?
pbolintxConnect With a Mentor Commented:
Lenero, please look at the following KB article:

How to enable hard deletes on the BlackBerry Enterprise Server

"In BlackBerry® Enterprise Server 4.1 and BlackBerry Enterprise Server 5.0, the Hard Deletes Reconciliation feature can be enabled so that email messages that are permanently deleted in Microsoft® Outlook® are removed from the message list on the BlackBerry smartphone. By default, this feature is disabled."
Is this only for a single user or for all users ?

If for a single, then remove user from BES and re-add and activate, if for all, then it may be a permissions issue for the besadmin account

I hope this helps !
LENEROAuthor Commented:
Its with all users. do you know which permission it could be?
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.