Blackberry Server Express not sync delete email from outlook

Posted on 2011-10-19
Medium Priority
Last Modified: 2012-08-14
I am running BES express on a server 2008 server. receiving and sending email sync from OUtlook to the Blackberries works fine.

when I delete from the handheld it deletes from Outlook but when I delete from outlook it does not delete from handheld.

I have resent the service book from the BES.

From the device email reconciliation:

Delete on Mailbox and handheld

wireless reconcile ON

on conflicts: Mailbox Wins.
Question by:LENERO
LVL 63

Expert Comment

ID: 36997273
Is this only for a single user or for all users ?

If for a single, then remove user from BES and re-add and activate, if for all, then it may be a permissions issue for the besadmin account

I hope this helps !

Author Comment

ID: 37002051
Its with all users. do you know which permission it could be?

Accepted Solution

pbolintx earned 2000 total points
ID: 37004297
Lenero, please look at the following KB article:

How to enable hard deletes on the BlackBerry Enterprise Server

"In BlackBerry® Enterprise Server 4.1 and BlackBerry Enterprise Server 5.0, the Hard Deletes Reconciliation feature can be enabled so that email messages that are permanently deleted in Microsoft® Outlook® are removed from the message list on the BlackBerry smartphone. By default, this feature is disabled."

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