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Outlook 2010 mailbox cleanup not showing up the correct information

Outlook 2010 mailbox on exchange 2010 not showing up the correct information mailbox clean-up information .The mailbox limit that is set for the mailbox is 5Gb and the used  is 1.98GB. But in outlook cached mode its says the limit is 2gb and the used is 1.78 which isn't correct. I have turned off cached mode and and turned it back on.But still the same. The mailbox limit was  increased 4 days back from 2Gb to 5GB
when I logon to the webmail correct information is shown.
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Malli Boppe
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Malli Boppe
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1 Solution
 
Hendrik WieseInformation Security ManagerCommented:
Try closing outlook then deleting the OST file within the user's profile. Then open Outlook to re-create the OST file and see if it resolves the issue?
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Malli BoppeAuthor Commented:
I don't want to recreate the profile as he has got more then 2gb email and with cached mode would take a while to download the email.
Also I can't keep on deleting profiles and recreatign them for other users as well.
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Hendrik WieseInformation Security ManagerCommented:
Deleting the OST should not take very long to sync when opening outlook again. Don't know of a way to force outlook to update the sizes.
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Malli BoppeAuthor Commented:
The exchange server is not on the same Lan as where the exchange server is.
He need to download the email through internet. He has got more then 2gb of mail
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Hendrik WieseInformation Security ManagerCommented:
You can try removing and re-adding the function:

Exchange Management Console
1.Under Recipient Configuration, select Mailbox.
2.Select the mailbox, and in the Actions pane, click Properties.
3.On the Mailbox Settings tab, select Storage Quotas, and then click
 Properties. 4.Set Use Mailbox Database Defaults

On a mailbox store
 
Exchange Management Console
1.Under Server Configuration, select Mailbox.
2.In the top pane, select the mailbox server.
3.In the bottom pane, on the Database Management tab, select the Mailbox Database object.
4.Under Mailbox Database, in the Actions pane, select Properties.

Reference

Also have a look at the current link if the above does not work: http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/7accf920-9fe3-4acf-ae9a-32b1bb382769/

Hope this helps!!
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Hendrik WieseInformation Security ManagerCommented:
With regards to the "removing and re-adding the function" I mean removing the entries and re-adding it.

But please have a look at the following link: http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/7accf920-9fe3-4acf-ae9a-32b1bb382769/
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Malli BoppeAuthor Commented:
I don't want to remove the limits for all the users to fix this issue.
Also I have changed the limits and that does make any difference..
To me it seems to be a bug in outlook 2010
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Hendrik WieseInformation Security ManagerCommented:
I would imagine that if you have the latest Outlook 2010 SP installed everything should work fine. I tested it in my environment and don't have the issue. So it cannot be a bug within Outlook per say.
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Hendrik WieseInformation Security ManagerCommented:
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Malli BoppeAuthor Commented:
no real solutiom in that thread
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Malli BoppeAuthor Commented:
Thanks for your support.But closing of the ticket  as its seems to be bug and would wait MS to bring a patch for this
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