We have our CRM server running and are manually creating cases - I'm wanting to automate this so that the CRM Server automatically creates a case from emails sent to it, sending out the acknowledgement email. How do I go about doing this? I do understand the back-end stuctures to Dynamics CRM and understand the concept of the mailboxes for CRM but need to know how to set up the automation of case creation in CRM.
Thanks in advance for your help!
EDIT: Just wanted to add that we already have the workflow set up that sends out the acknowledgement email when a case is opened, but case creation is manual right now.