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PV 220s Temperature Probes

Posted on 2011-10-20
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Last Modified: 2012-05-12
I have a Dell Powervault 220s, which is suddenly displaying two amber lights on the front.  Venturing in to the Array Manager, it indicates all the temperature probes are in a failed state.

I've checked through the pitiful Dell knowledge base and although they indicate this is the likely reason for the Amber lights, they don't actually indicate how to fix the issue.

What is strange is that all four probes still display the current temperature.  I would imagine if all of the probes had failed then no temperature would be displayed.

Also, I know that if they hit the threshold they shut themselves down.  This hasn't happened because the reading is 25 degrees and the failure threshold is 50 degrees.

Any ideas how I could proceed.
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Question by:Xperta
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Duncan Meyers earned 2000 total points
ID: 37004756
You need to upgrade the EMM  (Enclosure Management Module) firmware as this is a known bug  - go here: http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=555&l=en&s=biz&ServiceTag=&SystemID=PWV_STR_SCSI_220S&os=WNET&osl=en&catid=&impid=
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by:Xperta
ID: 37031289
Hi

The EMM has the latest driver installed E.19, see attached.

It's strange, we have another PV220, which has E.14 firmware and we don't get any temperature related issues (although the controller keeps failing, which I think is a cable issue).

I suppose this is punishment for purchasing second hand kit.
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by:Duncan Meyers
ID: 37033683
:-)

They were dreadful bloody things when they were new. Seven years on they haven't improved...

I think you forgot to attach the file.
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by:Xperta
ID: 37036808
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by:Xperta
ID: 37036810
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by:Xperta
ID: 37036825
Tell me about it.  We have 2.  One is failing with Controller disconnection errors and this one isn't failing as such but it has these crazy temperature failings (I don't want to start using it fully as it states in the documentation that the NAS will reboot if the temperature probe fails, although the actual temperature is well within the 0 to 50 threshold).

Thanks in advance for any suggestions you come up with.

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by:Duncan Meyers
ID: 37036854
I haven't worked with these things for years so I'm scratching a bit. EMM1 isn't showing a firmware revision - can you check that it's updated?

Other than that, if a reboot/power cycle of the PV220S doesn't fix it, then you'll probably need to replace the EMM cards.
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by:Xperta
ID: 37036869
Any ideas how I can update the firmware of an EMM card without access to the old Array Manager and on Server 2008 R2?
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by:Duncan Meyers
ID: 37036945
Also worth considering:  take the PV220S to a crossroads at midnight and bury it there with an oaken stake through its electronic heart. You'll be doing the world a favour...  :-)
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by:Duncan Meyers
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Thanks! Glad I could help.
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