Windows installer not able to reinstall or uninstall. Server 2008R2

Posted on 2011-10-20
Last Modified: 2012-08-13
I need to reinstall the Messaging api and collabration data opbjects 1.2.1. If i'm runnning the .msi file i get the following error: "Windows installer" The configuration data for this product is corrupt . Contact your support personnel.

If i go to programs and features to unstall the program trough this way i get the same error. Other programs i was able to uninstall without any problems.

Server is a hyper v virtually windows server 2008 r2 with exchange 2010 and blackberry enterprise express 5.0.3.

Someone have a solution for this?
Question by:Marganz

    Author Comment

    Error while running msi or uninstalling..

    Author Comment

    For more information hereby the event viewer information.

    Eventvwr error:

    Log Name:      Application
    Source:        MsiInstaller
    Date:          10/20/2011 3:05:12 PM
    Event ID:      1002
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          NAME\besadmin
    Computer:      NAME.local
    Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\2A1578A5E48624D448C6A385EC631C9F\SourceList'
    Event Xml:
    <Event xmlns="">
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1002</EventID>
        <TimeCreated SystemTime="2011-10-20T13:05:12.000000000Z" />
        <Security UserID="S-1-5-21-127731830-2051937569-519562028-1145" />
    LVL 26

    Expert Comment

    How to install or upgrade the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1

    Author Comment

    Thank you for the information, but if i read it correctly i first should stop all the blackberry services and after that uninstalle the exchange manager or the mapi cdo. problem is that when i would try to uninstall the mapi cdo i get the error from windows installer  :The configuration data for this product is corrupt . Contact your support personnel.

    In the link you sended they asume that you uninstall the mapi cdo and after that you go on with the procedure of renaming / regedit and reinstall..

    please advice what to do!
    LVL 1

    Expert Comment

    check user permission of  service in regedit , if it correct for configuration for administrator or user, you ll try manually delete or rename reg keys of service.

    are you tried any 3rd party uninstall manager before?

    Author Comment

    I tried ti delete it with  ccleaner, but did not work also. Where do i have to look on the permissions in regedit,? Or what key should i delete in the reg. i'm not such into the register, the exchange is also running on there so the last thing i like is to crash the system.  

    Any other ideas/programs how to uninstall and afterward install it again?

    LVL 1

    Accepted Solution

    First you must find class number of service or program for example;


    Right click it ans open Permission.

    ccleaner is not usefull (i think so) search in google for 3rd party uninstall manager, i did use any of it.

    if you want to completely remove the program from system, delete reg key in regedit of all about it.

    Author Closing Comment

    With revo uninstaller pro is was able to delete most of the program, at least i was able to reinstall the program and the blackberry server is working again. thank you for the help.
    LVL 1

    Expert Comment

    You are wellcome =)

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