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Print jobs causing XP to lock up

Posted on 2011-10-20
Medium Priority
Last Modified: 2012-06-22
We've got a few users whos applications seem to lock up when they try to print something.  Outlook, excel, Adobe, it doesn't matter what as soon as you click to print the application just locks up.  I've restarted the spooler service on the local machines, tried deleting the printers and reinstalling them, ran MS "fixit" utility which wouldn't run because of some error.  I can't seem to find anything specific that is causing this.  Any ideas would be welcome.  This is on local and networked printers.
Question by:adml_shake
  • 2

Expert Comment

ID: 37000687
have you tried system restore to an earlier date when it was working?
LVL 39

Expert Comment

ID: 37003990
Did you delete the printers completely? To do that go to Printers & Faxes. First delete the printers. Then, from the File menu, select Server Properties. Click the Drivers tab and delete the drivers from the list.

Accepted Solution

adml_shake earned 0 total points
ID: 37033137
I think I figured it out.  After doing some research a few people had pointed out that they traced the problem back to the Windows Image Acquisition service.  Once it was stopped and set to disabled everyone's print jobs started going like normal.  There must have been a windows update or something that screwed up some people machines.

Author Closing Comment

ID: 37055412
Found resolution on another website.

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