Virus problem / Need help troubleshooting. Thanks,

Posted on 2011-10-20
Last Modified: 2012-05-12
Dear Experts,


I have a user who managed to obtain a virus/trojan where when he google searches any result he clicks on will go somewhere completely different.

Have since run malware bytes and removed 10 virus/trojans and have checked the run folder in the reg for current user and local machine, there were entries and are now all clear.

Rebooted machine and now all external and some internal addresses (i.e. our intranet) do not open (IE Error "Internet Explorer cannot display the webpage).

I suspect there is some DNS trickery going on. I have checked the host file and that is fine. have made sure there are no hidden/system files in the etc folder that would make the host file I see the legit one even though it is not.

Have also flushed dns through ipconfig to no joy.

I am continuing to try and resolve, in the time being can anyone else suggest what might be the problem.

Question by:ouch_mybrain_
    LVL 9

    Accepted Solution

    run glary utilites.  That will help clean it up.

    Author Comment

    glary utilites, is that built into windows or third party program? if built into windows what is the program called. Thanks,
    LVL 9

    Expert Comment


    Author Comment

    nvm. forgot google was my friend.

    Will let you know outcome.

    Author Comment

    Did not work, rebooting, I don't think that will resolve.

    I'm 10 minutes away from creating a new profile for the user, any more suggestions?

    Author Comment

    All sorted. Went into IE settings and there was a proxy server enabled with the local machine as the directed proxy.

    Will refund points back to myself.


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