Windows 7 Programs Not Responding

Hey All,

I have a Toshiba Satellite (brand new) with Windows 7 on it that seems to have run into a very strange problem.

Every time I try to open a program (google chrome, malware bytes, avast antivirus, internet explorer, etc) nothing happens. None of the programs will open up or even attempt to load.

However, I was able to open System Restore. I tried to restore Windows back a few months, but even that didn't help with the problem.

Last night, I scanned for viruses / malware (externally) and did not find any.

Any ideas what could be wrong? The laptop does not have a lot of software on it, and the anit-virus and malware protection were installed a couple of months ago (way before this problem even started).
RedFoxITAsked:
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jcimarronCommented:
RedFoxIT--I feel that you may have some malware.  I know you say you scanned for it, but you also say you could not run MalwareBytes.  If you have downloaded MalwareBytes, change the name of the downloaded file to anything else and also change the file extension to .com from .exe.  Now try to run.
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RedFoxITAuthor Commented:
P.S. : Safe Mode is a no go as well. Programs still won't open.
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V4705Commented:
I would recommend using a bootable CD to check those things, right now you can't trust anything running on your hard drive.
You can use AVG Rescue CD to scan viruses,
Your HDD's manufacture diagnostic software or MHDD (MHDD is really heavy and will crash a dying HDD. but will show you if this part is the problem (:
Memtest 86+ to check the memory sticks.

and you can find much more bootable diagnostic tools on the net.
Make sure to backup to an external HDD any information you can reach on your computer right now, and scan for viruses before you copy those files to a different computer.


Good luck!
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jcimarronCommented:
RedFoxIT--If malware is not the problem try reactivating the exe association
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
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ded9Commented:
User account might be corrupted...create a new user account and check.



Ded9
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RedFoxITAuthor Commented:
V4705 - Unfortunately, the owner of this laptop did not make a recovery disk nor did they ever back up any of their data (not that they care...they just want it fixed).

jcimarron: The link you posted won't open for me

ded9: The computer won't let me create a new account. Don't know why exactly, but when I try to create a new account, nothing happens.
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ded9Commented:
Are you logged on as adminstrator only then you can create an account.

Hold down windows key + R  ...you will get run box.

Type user controlpasswords2

and hit ok..now try creating a new account...reboot and login under the new account.



Ded9
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jcimarronCommented:
RedFoxIT--The link I originally posted
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
was a liitle slow in opening for me, but did after maybe five seconds.
Here is another site with the exe association fix.
http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/
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RedFoxITAuthor Commented:
When I get the run box and type in:

user controlpasswords2

I get an error message:

Windows cannot find 'user'.
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ded9Commented:
My bad its ... control userpasswords2


i am sorry



Ded9
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ded9Commented:
Hold down windows key + R  ...you will get run box.

Type control userpasswords2

and hit ok..now try creating a new account...reboot and login under the new account



Ded9
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RedFoxITAuthor Commented:
jcimarron: Before I try this, am I right in understanding that you think .exe files are not opening?
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jcimarronCommented:
RedFoxIT--Give the exe association fix a whirl.  It will take only about 15 seconds.
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jcimarronCommented:
RedFoxIT--Our last two posts crossed.
The files you mention having trouble with are all .exe files. In any event running the exe fix will not harm anything, but if you are concerned, create a System Restore point before trying it.
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RedFoxITAuthor Commented:
ded and jc: Neither fix worked.

I was able to create a new account, but it is suffering from the same problem.

And fixing the registry error did not work either.
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jcimarronCommented:
RedFoxIT--How do you try to open the programs?  Just the usual click on shortcut icon or?  Any error messages?  Have you looked in Event Viewer|Windows Logs|System and also Application to see if there are any errors timestamped when the problem occurred?
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RedFoxITAuthor Commented:
I normally double click the icon to open the program.

I did just notice something odd...

The main account should be labled "Garcia"

On here under users in the TM, it shows  user "Sister1412"
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RedFoxITAuthor Commented:
Well, what I did was I scanned it externally using a hard drive reader.

I probably should have removed the password first, and then scanned it so that it can scan everything. I'll give it a try.
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jcimarronCommented:
RedFoxIT--
FWIW --Sister1412 is associated with a lot of porn sites.
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ded9Commented:
Run combofix first and then malwarebytes

download.bleepingcomputer.com/protected/f8fdbcda86737f1d1c5d6d70131df931/4ea06547/ComboFix.exe


http://www.malwarebytes.org/products/malwarebytes_free


Reboot and check.



Ded9
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RedFoxITAuthor Commented:
Well, I got it working.

I actually already had that combo fix program on a USB. Worked like a charm.

Thanks for your help guys!
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jcimarronCommented:
RedFoxIT--Good news!  You are welcome.
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