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outlook 2007 and exchange 2010

hello all and thank you for your time

I have a user who connects to our exchange 2010 using outlook 2007 on a win 7 pro machine ( we all use  2007) but she is the only one having an issue with receiving new messages.  to clarify that I mean that outlook is not downloading the messages.  this is occuring sporadically and the way she knows she has an email is because she has a droid that connects to the exchange and that is working just fine.  we have hit the send receive button and nothing happens.  its only when we restart outlook is when the messages will appear. it started off with the inbox indicating that there were no messages i.e. it would show inbox(5) but nothing acutally in the inbox itself.  restart outlook and magically 5 messages would be in the inbox.  now it does not even show that.

has anyone experienced this before and have a solution
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jrojas1213
Asked:
jrojas1213
1 Solution
 
Shreedhar EtteCommented:
- Does the outlook 2007 has been configured with cached option? If yes, then suspected issue with the OST.
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jrojas1213Author Commented:
"used exchange cache mode" is enabled.  will look into recreating ost file
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apache09Commented:
UNless there is a really really good reason for the use to have cached exchange mode

i.e. Laptop user who needs offline access email Outlook Email when not on network, or the office has a really undependable netwrok connection .....

Turn it Off

Outlook is defaulted to have cached exchange mode on, when profiles are created
If the user has a desktop, no reason to have it on, so should be turned off.

if this doesn help, it could also be a custom view that interfearing
You can close outlook and reopen using start>run>outlook.exe /cleanviews

However, i suspect it is because of cahced mode
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lloydsystemsCommented:
First I'll say remove the Android device connection to the Exchange server and recreate your customer's profile for outlook. Once you have ensured that mails come in without any problem then reconnect the device ensuring you tick keep copies of mails on the server.

From your explanation it seems like the Mail client (Outlook) does not download the copies of the mail from the server properly. This may also be as a result of the settings since the customer already has another device connected to the same Exchange Server using the same account. verify all connection settings properly and ensure all is right. And yes, remove the tick from Cache mode. You don't need it.

Hope this helps :)
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jrojas1213Author Commented:
Thanks I will disable cache mode.  I was  going to disconnect the droid but seeing as that was the only way we could determine that an email had come in i decided to leave it connected.  i recreated the ost file so we shall see that goes.

thanks ill leave this question open for any more suggestions
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lloydsystemsCommented:
You can also try using a connectivity utility tool in troubleshooting why the Windows 7 workstations can't connect to your Exchange Server. See this Microsoft support http://support.microsoft.com/kb/831051 and https://www.testexchangeconnectivity.com/ 

Hope this helps :)
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jrojas1213Author Commented:
I have tried the testexchange and the autodiscovery tested successful along with rpc.  I have a feeling its some permission based because when I browse to the oab directory in IE I get a 403 forbidden access denied
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lloydsystemsCommented:
Okay if that's the case you need to change the authentication type for OAB in Exchange management console to use Windows Login (NTLM and Basic authentication)
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jrojas1213Author Commented:
woops posted this in the wrong question haha thanks that actually is helping me on my next question.
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jrojas1213Author Commented:
that seems to have taken care of it thanks
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