Cannot add 2 of the 4 drives of my TL4000 in CA ArcServe

Posted on 2011-10-20
Last Modified: 2012-05-12
I have a Dell TL4000 and I use CA Arcserv for my backups, now the thing is that inside the Arcserv softeware under the DEVICE option I see 4 drives but can only add 2 drives under my library and if i go to DEVICE CONFIGURATION and follow the steps to manually add the remaining 2 left over drives I get an error saying "Failed the assign drives the maximum number of drives have been reached" nut until yesterday I was able to see all of my 4 drives under the Library.

Also on  the front LCD panel of the TL400 I see a warning for Drive 3 and 4

Any ideads how I can re-add my 2 drives to the Library in ArcServ??

 Drive error
Question by:kerry_dsouza
    LVL 20

    Expert Comment

    It sounds like it might be a licensing issue.   Most backup applications require a license for each backup target.  If you only have two drives licensed, then you'll need to purchase licenses for two additional drives.


    Author Comment

    I though the same you know but then we have the tape library option installed which expires in 2012 august and also it was working just fine 4 days back and all of a sudden when I rebooted the Library the drives were un-assigned

    Really Odd!

    LVL 7

    Accepted Solution

    What is the LCD message you see on the TL4000 for drive 3 and 4?
    Also check if helps.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
    VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
    This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
    The viewer will learn how to download and install Comodo Backup on Windows 7. Comodo Backup is another solution for backing up your computer. It is free for local backup and online backup has differing amounts depending on storage required. In my op…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now