HP Laserjet 2420 Squares the Number of Copies from MSOffice

Posted on 2011-10-20
Medium Priority
Last Modified: 2012-06-21
We find that when we print to our HP Laserjet 2420 from an MSOffice application, that it squares the Number of Copies.  For example, if I print a Word document and enter 3 as the Number of Copies, it will actually print 9 copies.  What's causing this?  Can it be remedied?
Question by:Josh Christie
LVL 11

Accepted Solution

sysreq2000 earned 1000 total points
ID: 37002298
lol we had the same problem with that printer....it was slated to be replaced anyway so we didn't worry about it. Maybe a firmware update? Not sure if that model has user upgradable firmware but check it out on HP site. Otherwise try a different driver than what you're using, like different PCL or Ps or something.

Author Closing Comment

by:Josh Christie
ID: 37002681
I was using a PCL6 driver which I learned has some issues.  They say that the PCL5 and PCL5e drivers, though not as broadly applicable, are more robust...not sure if I'm wording that the best.  Anyway, replacing the PCL6 driver with the PCL5e driver fixed the problem.

Featured Post

Upgrade your Question Security!

Add Premium security features to your question to ensure its privacy or anonymity. Learn more about your ability to control Question Security today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question