Missing Email in Outlook 2010

Posted on 2011-10-20
Medium Priority
Last Modified: 2016-03-20
I helped out a buddy of mine who is a CPA and is helping out a small not for profit with their taxes etc. He asked me to take down their server because they are not really using it and it has just become a pain for them to maintain and to backup data. They went with a backup solution using Mozy so they really do not need this server anymore which is why he asked me to take it down and just create a very simple peer network structure since there is only 3 users in the office that access files on each other's system. The server was a bottleneck because it was an older Dell PowerEdge running Windows Server 2003 SBS, it was loud and an eye sore for these folks. I backed up all the data from the server on an external USB drive and took down the server. I reconfigured the network so the users workstations did not look for the AD DNS, DHCP and gateway. Everything is working fine network wise, but they are saying that they are missing a chunk of email messages that spans about 3 months. I looked through all their .pst files and I could not find the email that they say they are missing. Is there some tool that I can use that is able to search all pst files on a server and displays them in some enumerated fashion in a window or something that makes it easier to find these missing messages? Thanks for your help.
Question by:the_ratzenator
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Accepted Solution

JohnGrunwell earned 2000 total points
ID: 37003081
sounds like maybe an archive pst file that is missing?  were there any pst files located on the server? What version of OS are the users using? Have you searched the account settings for Data files that are not located anywhere? were the missing emails located under a different personal file folder?
Have you fired up the server to search it for any shared folders that were not copied over?
For finding pst files the only thing that comes to mind is windows search use .pst or .ost to search the usb stick

Author Comment

ID: 37004534
DAMMIT!! I asked this guy about the auto archive feature when they first told me that they were experiencing this issue and he said no that they never used it. I asked again today, and guess what? He now all of a sudden remembers enabling the Auto Archive feature and says that is probably what happened to the email. So, I am going to pick up the server tomorrow and take it with me to work on it at my shop since he chats my ear off while i am there and I cant get anything done. I will let you know if this fixed it or not John. Thanks bro.

Author Comment

ID: 37032837
I almost forgot about this - sorry John. Yeah, the archive email  was the culprit.

Expert Comment

ID: 37032855
thanks for the points, glad you found them
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