Missing Email in Outlook 2010

Posted on 2011-10-20
Last Modified: 2016-03-20
I helped out a buddy of mine who is a CPA and is helping out a small not for profit with their taxes etc. He asked me to take down their server because they are not really using it and it has just become a pain for them to maintain and to backup data. They went with a backup solution using Mozy so they really do not need this server anymore which is why he asked me to take it down and just create a very simple peer network structure since there is only 3 users in the office that access files on each other's system. The server was a bottleneck because it was an older Dell PowerEdge running Windows Server 2003 SBS, it was loud and an eye sore for these folks. I backed up all the data from the server on an external USB drive and took down the server. I reconfigured the network so the users workstations did not look for the AD DNS, DHCP and gateway. Everything is working fine network wise, but they are saying that they are missing a chunk of email messages that spans about 3 months. I looked through all their .pst files and I could not find the email that they say they are missing. Is there some tool that I can use that is able to search all pst files on a server and displays them in some enumerated fashion in a window or something that makes it easier to find these missing messages? Thanks for your help.
Question by:the_ratzenator
    LVL 7

    Accepted Solution

    sounds like maybe an archive pst file that is missing?  were there any pst files located on the server? What version of OS are the users using? Have you searched the account settings for Data files that are not located anywhere? were the missing emails located under a different personal file folder?
    Have you fired up the server to search it for any shared folders that were not copied over?
    For finding pst files the only thing that comes to mind is windows search use .pst or .ost to search the usb stick

    Author Comment

    DAMMIT!! I asked this guy about the auto archive feature when they first told me that they were experiencing this issue and he said no that they never used it. I asked again today, and guess what? He now all of a sudden remembers enabling the Auto Archive feature and says that is probably what happened to the email. So, I am going to pick up the server tomorrow and take it with me to work on it at my shop since he chats my ear off while i am there and I cant get anything done. I will let you know if this fixed it or not John. Thanks bro.

    Author Comment

    I almost forgot about this - sorry John. Yeah, the archive email  was the culprit.
    LVL 7

    Expert Comment

    thanks for the points, glad you found them

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Do email signature updates give you a headache?

    Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now