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Excel 2007 crashed with faulting ogl.dll

Posted on 2011-10-20
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Last Modified: 2012-08-13
One of my user's excel 2007 crashed multiple times a day. Event logs indicate faulting module name: OGL.DLL. System is Windows 7 64bit 12gb of ram.

I tried uninstall and reinstall office without sucess. Anyone seens this issue before? Any help will be much appreciated. thx

Here's the event log:

Faulting application name: EXCEL.EXE, version: 12.0.6565.5003, time stamp: 0x4e5fe1a6
Faulting module name: OGL.DLL, version: 12.0.6509.5000, time stamp: 0x4a32fc30
Exception code: 0xc0000005
Fault offset: 0x000222e8
Faulting process id: 0x590
Faulting application start time: 0x01cc8f578513d194
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\OGL.DLL
Report Id: 4500ff04-fb4b-11e0-92dd-78acc0a59926

JL
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Question by:jli168
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pony10us earned 2000 total points
ID: 37002803
Are you running Office 2007 SP1? It fixed a number of issues and supposedly this was one of them.

http://support.microsoft.com/kb/942382
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by:jli168
ID: 37003032
I even have sp2 installed.
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by:jli168
ID: 37006970
i uninstalled and didn't apply any sp yet.. i see if that will keep it from crashing.

JL
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Author Closing Comment

by:jli168
ID: 37019807
Reinstall with no SP installed fixed the issue... Once SP2 is installed getting OGL.dll issue..
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Expert Comment

by:pony10us
ID: 37019903
thank you for the points.  So SP2 re-introduced a known issue fixed in a previous SP.  Sounds about right.   :)  Sonder if Microsoft is aware of it?  Since we are not accustomed to using much graphics in our spreadsheets we probably have not run into the error where I work.
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