Internet Explorer has stopped working

Hello Experts

I'm working on a client's machine (Windows 7 Home Premium 64-bit with IE9).  When I close IE I get a message saying "Internet Explorer has stopped working"  (but it’s already closed at this point).  I get two messages:  First it says "Windows is checking for a solution to the problem.....:"  There is a scrolling progress bar at the bottom of the window.  

When the scrolling stops the message changes and says "A problem caused the program to stop working correctly. Windows will close program and notify you if a solution becomes available"

Also, I have set the Google and Bing toolbars to share the same line and locked the toolbars.  When I re-open IE, Google is on a separate line.  So it's losing that setting.

Anyone know how to remedy this?

Thanks

thedslguy
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thedslguyComputer and Network ConsultantAsked:
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thedslguyComputer and Network ConsultantAuthor Commented:
I uninstalled 9 and went back to 8 and it's doing the same thing

tdg
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puppydogbuddyCommented:
Did you try to install IE8 from a download?
Win7 comes with IE8, so you should have reverted to IE8 automatically when you uninstalled IE9.
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thedslguyComputer and Network ConsultantAuthor Commented:
puppydogbuddy

It reverted.  I re-upgraded just now.  New thing:  Now when I lock the toolbar it puts them on separate lines.  GRRRR Microsoft!

I tried sfc, but no help.


tdg
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puppydogbuddyCommented:
What did you mean by "tried sfc" ?

Are you referring to the combined ADDRESS and SEARCH Bar?  I believe that is new with IE9.  Did you re-install IE9? If so, is Google on the list of search providers?
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*** Hopeleonie ***IT ManagerCommented:
Will IE 9 crash in Internet Explorer's No Add-ons Mode?
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thedslguyComputer and Network ConsultantAuthor Commented:
puppydogbuddy:

sfc = System File Checker.  I ran it.

hopeleonie:

I think you'r on to something.  It closes without issue with no add-ons.  It seems to be the Search Toolbar (Bing) that messes it up.  Imagine!

I'm gonna remove it and download it again.  The customer said he likes having both Google and Bing.

Back soon.

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
hopeleonie:

That fixed it.  Thanks for your help.

tdg
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*** Hopeleonie ***IT ManagerCommented:
You are welcome :-)
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