Web site can't be seen by my client
Posted on 2011-10-20
Yes, I know this is going to sound vague (sorry).
I am a web site designer. I built a site for a client in another state a couple of years ago. MOST of the time she can see the site no trouble at all. But there have now been two occasions on which she has been unable to see the site at all.
Both times, something had been done with her hosting. The last time, three days ago, it was as simple as the password for her cPanel was changed.
The trouble is that I can see her site, she can see the site when she goes down the road to her friend's place, and everyone I asked via Facebook can see the site. It is just her that gets no response when she tries to go to her web site. I think it is a time-out situation, but with communications being mainly by email it is hard to diagnose.
She has turned her computer off and on, and cleared the cache. She has turned her modem off and on. I am not sure what else to advise her to do.
Also, when she uses another computer at home (same modem) she doesn't get the site coming up there either.
I am almost at the stage of asking for technical details of her modem so I can try to work out how to reset it, but I really don't want to have to try to fix it if it stuffs up, especially since she is in another state and has very little technical help nearby.
Does anyone have any suggestions as to what can be done? The last time it did this, it eventually came OK "by itself". Which is no help, as it still took 2 weeks.