Internet Explorer opening and no page displayed

Posted on 2011-10-20
Last Modified: 2012-05-12

Over the past few days users have been experiencing IE issues.
when they first open internet explorer it does not show up anything on the page states that there is no internet connectivity. if they refresh the page they receive the homepage or any page they where searching.
We have flushed DNS, restored IE to defaults cleared cache, and we can not seem to find the problem. this is happening to many users on our network

Any help would be appreciated.
Question by:wsc-it
    LVL 50

    Expert Comment

    wsc-it--Download and install IE9
    Some other program is interfering with the opening of the Homepage.  You could, instead, try a System Restore, but installing IE9 should solve most problems.
    LVL 16

    Expert Comment

    Your router might be infected.   There are viruses that muck with the DNS tables stored in the router.

    Reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.

    Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

    Author Comment

    Sorry guys, I should have mentioned that this is a corporate network

    IE9 is not an option for us at this stage, due to corporate software compatibility, and as it is happening well across the network, i do not think IE9 will solve this issue entirely. However you may be correct? Im running IE9 in the IT department and i cannot replicate the issue, but im on Windows 7 also, our desktop fleet is on XP

    Resetting the router again is not an option, I do not thing our Cisco hardware has a virus? Plus our DNS comes from our two DNS servers.
    LVL 50

    Expert Comment

    wsc-it--System Restore?
    LVL 16

    Accepted Solution

    If the problem is across many systems simultaneously, a System Restore does not seem appropriate.  Nor does it seem related to the browser.

    Looking for common factors, your DNS servers are very suspect.

    One explanation for the XP vs W7 behaviour is that the DNS caching and timeouts are different.  So a slow or badly behaving DNS server could affect the XP machines differently.

    I would use NSLOOKUP in a DOS window to test response times from the two different DNS servers to be sure they are responding quickly.  If only one of them is clogged, that would explain the randomness and the "round-robin" effect of it not working and then working on a refresh.

    You may simply need to reboot the DNS servers.

    Author Closing Comment

    We tried the solution provided and all looks ok so far


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