• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 191
  • Last Modified:

Internet Explorer opening and no page displayed

Hi

Over the past few days users have been experiencing IE issues.
when they first open internet explorer it does not show up anything on the page states that there is no internet connectivity. if they refresh the page they receive the homepage or any page they where searching.
We have flushed DNS, restored IE to defaults cleared cache, and we can not seem to find the problem. this is happening to many users on our network

Any help would be appreciated.
0
wsc-it
Asked:
wsc-it
  • 2
  • 2
  • 2
1 Solution
 
jcimarronCommented:
wsc-it--Download and install IE9  http://windows.microsoft.com/en-US/internet-explorer/downloads/ie
Some other program is interfering with the opening of the Homepage.  You could, instead, try a System Restore, but installing IE9 should solve most problems.
0
 
sjklein42Commented:
Your router might be infected.   There are viruses that muck with the DNS tables stored in the router.

Reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.

Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.
0
 
wsc-itAuthor Commented:
Sorry guys, I should have mentioned that this is a corporate network

IE9 is not an option for us at this stage, due to corporate software compatibility, and as it is happening well across the network, i do not think IE9 will solve this issue entirely. However you may be correct? Im running IE9 in the IT department and i cannot replicate the issue, but im on Windows 7 also, our desktop fleet is on XP

Resetting the router again is not an option, I do not thing our Cisco hardware has a virus? Plus our DNS comes from our two DNS servers.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
jcimarronCommented:
wsc-it--System Restore?
0
 
sjklein42Commented:
If the problem is across many systems simultaneously, a System Restore does not seem appropriate.  Nor does it seem related to the browser.

Looking for common factors, your DNS servers are very suspect.

One explanation for the XP vs W7 behaviour is that the DNS caching and timeouts are different.  So a slow or badly behaving DNS server could affect the XP machines differently.

I would use NSLOOKUP in a DOS window to test response times from the two different DNS servers to be sure they are responding quickly.  If only one of them is clogged, that would explain the randomness and the "round-robin" effect of it not working and then working on a refresh.

You may simply need to reboot the DNS servers.
0
 
wsc-itAuthor Commented:
We tried the solution provided and all looks ok so far

thanks
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now