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My NAS keeps crashing when I access a particular folder. How can I fix or prevent this from happening?

Posted on 2011-10-20
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Last Modified: 2012-05-12
I have a DNS-323 NAS and if I attempt to access a particular folder, the NAS crashes and I have to reboot. How can I fix this?

I have two identical WD 750GB drives.

When I try to run my back up (beyond compare) or manually access this one particular folder, the entire NAS crashes and I am forced to reboot.

Its a RAID 1 set up.
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Question by:rissmacx
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Expert Comment

by:pcchiu
ID: 37004515
1.  Did you update the firmware on the NAS?
2.  Did you try to perform a full reformat the hard drive(if possible)?  If not is it possible to remove the folder and recreate it?  
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Author Comment

by:rissmacx
ID: 37004721
1. Yes.

2. No. and It freezes and crashes if i try to delete that specific folder..

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Expert Comment

by:pcchiu
ID: 37004729
Special character used on the folder or used special character on the filename inside the folder?
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Author Comment

by:rissmacx
ID: 37005853
Nope, it was perfectly fine for months-- only recently did this start occurring. Nothing was adjusted either.
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Expert Comment

by:pcchiu
ID: 37007232
Did you run the scan disk too against the hard drive, just like any hard drive system the file systems may get corrupted from time to time...   Before you doing anything, make sure you have a back up or extra copy of the data somewhere before making any changes.
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Author Comment

by:rissmacx
ID: 37007642
From what i understand, Scandisk/Chkdsk should not be run on a NAS.

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Author Comment

by:rissmacx
ID: 37007656
Well it should not be run on a RAID1 setup.
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Accepted Solution

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pcchiu earned 2000 total points
ID: 37007691
Technically RAID1 is mirroring which you even break the RAID the data will still exist on each hard drive...
You can't run any tools again the RAID but if you break the RAID you will have plenty of option...
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