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Trial Version of Vranger - Error on restore

Hi all,

Using a trial version of Vranger v5.2 (physical 2008 box) to backup my vm's Vsphere 4.1. I created a SIFS repository on the local server partion. I backed up the VM without any errors. When i try to restore it bombed out immediately with error Message: "An internal error occurred during execution, please contact Vizioncore support if the error persists"

Anyone come across this before?
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MJB2011
Asked:
MJB2011
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1 Solution
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, it's a very common, generic error.

Check the restore logs.

(But also remember Quest Vizioncore offer free support as part of the trial!)
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MJB2011Author Commented:
Do you mean it the report running a report under "my reports"? or is there another log location?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Check the actual job log for that restore
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MJB2011Author Commented:
Trouble is it errors on the first window after selecting the restore button. I dont think it creates any logs
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Do you have any other VMs that you could test restore?
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MJB2011Author Commented:
Yes i have also backed up another VM from a different host. This was backed up to teh same CIFS repository with exactly the same error point.
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MJB2011Author Commented:
Resolution
Create an entry for the following ESX(i) host in DNS Server-. This is environment specfic; below are the requirements. Also if host file is used then create a host file entry.
 
DNS Requirments for BIND, NAMED, Microsoft DNS AD,
PTR , A, Forward and Reverse.
Microsoft Reference: In Setting up Hosts Files on vRanger Host.
http://technet.microsoft.com/en-us/library/cc751132.aspx
 
vRanger host machine :
flush the dns using the following command ; "ipconfig /flushdns"
register the new dns server settings; "ipconfig /registerdns"
ping the ESXi host using , "ping {IP Address}" - this will generate arp traffic
perform nslookup , "nslookup {ip address}"
stop vRanger service. "powershell.exe "get-service vRanger* | stop-service ; get-service vRanger* | ft -au"
start vRanger service. "powershell.exe "get-service vRanger* | start-service ; get-service vRanger* | ft -au"
Open vRanger GUI, Create Restore Job , Run Restore Job.
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MJB2011Author Commented:
Received this from Quest support.
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