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unable to use google search engine

google search engine stopped working while in Internet Explorer
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davery09
Asked:
davery09
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1 Solution
 
ldavis07Commented:
Go to your task manager and end process on both the application and the process for good and your IE browser. Then try to open it again.
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davery09Author Commented:
Tried that but no luck
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ldavis07Commented:
Did you try to reboot the computer?
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davery09Author Commented:
tried that as well.
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ldavis07Commented:
Did you update IE if so you may have to go into your control panel and uninstall the most recent IE and try to install it again. If that dont work run diskcleanup may be running too many processes. If that dont work run: sfc /scannow in your cmd prompt.
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davery09Author Commented:
will give that a try.
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Techn9cianCommented:
What do you mean by Google search isn't working?  Are you getting redirects, does the page not load, or does it not get any results?  Do you have the same issue with Yahoo search or problems with other sites?
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davery09Author Commented:
The page will not load, and for some it gets redirected. With Yahoo I get the same results. Unable to load.
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Techn9cianCommented:
Have you already tried to delete all of your cookies and temporary internet files and reset IE settings to default?
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davery09Author Commented:
I did everything but the cookies.
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ldavis07Commented:
have you tried to ping google or yahoo yet?
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davery09Author Commented:
No haven't tried that.

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ldavis07Commented:
If none of the erasing of the history and such dont work and you cant ping yahoo or google from the cmd you might have to try to run cmd as an admin and do a ipconfig /flushdns
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davery09Author Commented:
will give that a try.
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Sudeep SharmaTechnical DesignerCommented:
Your system may be infected. Here are the few things you should try:

1. MalwareBytes.
2. TDSSKiller or FixTDSS.

Scan the computer with MalwareBytes and update it before running a full system scan:

http://www.malwarebytes.org/mbam-download.php

http://support.kaspersky.com/downloads/utils/tdsskiller.zip
or
http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Tutorial on TDSSKiller:
http://support.kaspersky.com/viruses/solutions?qid=208280684

or you could also try FixTDSS.exe from Symantec

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe

I hope that would help

Sudeep
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