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TS Gateway failed to install

Hi All,

I'm currently having an issue which began when a user reported they're unable to access RWW because the TS Gateway service was stopped. This is affecting all users.

Following this I checked and the TS Gateway service appeared to be missing which led me to checking the roles in Server Manager where TS role isn't even there.

Subsequently I checked other areas and have tried to reinstall the TS Gateway role where I'm met with the error attached (Problem 2.jpg)

I've rebooted the server and tried again but met with the same error. I have included the log which is generated by this as well.

Any suggestions would be much appreciative.
Problem-2.JPG
Installation-Log.txt

Hendrik Wiese

Hi,

Do the following to get past the restart requirement:
1. Open regedit
2. Browse to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager"
3. Now Delete the value "PendingFileRenameOperations"
4. Try to reinstall the role
5. Restart your machine

Hope this helps!!
Cheers!!

Hendrik Wiese

You can also check any of the following for reboot values:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

BCSOnline

ASKER

Hi Hendrik,

Thanks for replying - neither of these suggestions resolved the issue but at least we got a reply!

Still getting the image attached

Hendrik Wiese

1.Check the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl
Verify that the setting for NT AUTHORITY\NETWORK SERVICE is set to 1. If this is set to 0 change it to 1.
2.Open Task Manager, select Show Processes for all users, and kill any instances of IASHOST.EXE that might be running.
Reference

BCSOnline

ASKER

Thanks for your reply - I rebooted the server then edited the registry key (which was value 0) and killed the IASHOST.exe instance. I also ENABLED Windows Firewall as I've seen before when the role is installed, it needs to edit ports within Windows Firewall and will fail if it can't........ now working...

It was Windows Firewall in the end

Hendrik Wiese

And the registry change I suppose. :)

Glad it is working now!!

BCSOnline

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for BCSOnline's comment http:/Q_27408731.html#37119356

for the following reason:

N/A I resolved

Hendrik Wiese

According to your comment 37119356 you did "I rebooted the server then edited the registry key (which was value 0) and killed the IASHOST.exe instance." which I suggested and you additionally Enabled the Firewall. So that should be worth some points!

ASKER CERTIFIED SOLUTION

Hendrik Wiese

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BCSOnline

ASKER

Hi Hendrik,

Sorry I must've worded it wrong - I did this and it still didn't work. Enabling Windows Firewall however did resolve the issue.

Really appreciate the help and will give some points for the advice because it may have had some impact on the end resolution.

BCSOnline

ASKER

Hendrik Wiese

No problem. Thanks!!