Solved account acquired by, then killed. Now can't change my dns settings

Posted on 2011-10-21
Last Modified: 2012-05-12
I am trying to help a client who used everydns dns service. The employee who set it up has been gone for years and his email was not monitored. Emails from Dyndns were therefore missed. Dyndns took over the everydns accounts and then put them behind their walled garden. Now there is no account at dyndns associated with my client's domain services and I can't log in to change DNS settings. I also can't communicate with dyndns in any way because you have to have a paid account to contact anyone there. It's a catch 22. I can't get get a paid account for our domain now because their 90-day window has passed.

Any clue on what to do?
Question by:RickNCN
    LVL 23

    Accepted Solution

    If you can't make any changes to your current DNS, then you can setup DNS records using a new provider and then update your DNS Nameserver records with your domain registrar.  Your current DNS servers will probably be and

    There are quite a few free DNS recods hosts available.  I use and it does what I need.

    Author Comment

    Well, that's what I thought. I contacted the registrar, and they said I had to contact dyndns and aplus couldn't do anything. But if I log into their management console, I can get to a "Manage Domain Name" area, then to "Update Name Servers" and there are four boxes for Name Server 1-4. There I see I should be able to change the servers there, right? I'd like to switch them back to the registrar's name servers so that when I edit the zone file, those changes actually control my domain name dns, right?

    Note to EVERYONE out there: Beware of and their -now- parent company, Deluxe For Business. I have had several awful tech support and customer service support encounters with them. In particular, their chat help is awful. People are borderline rude and two out of two people Laura B. and Andrew O. yesterday closed the chat on me while I was still asking a question and trying to get answers! When I called, though, the girl that helped me was very nice and helpful.

    sorry for the rant but this is their bad Karma for their bad customer service
    LVL 23

    Expert Comment

    you will find that a lot of registrars are as bad as each other.

    anyway, you can do what you want to do and everything will be tickety boo for you.

    Author Comment

    Ok, so I changed the name servers for the domain to ns1 thru (and left ns4 box blank). It accepted that change. Then I went to the "Edit Zone File" configurator and tried to change the "www" entry to point to my client's public IP address. I'm able to change but when I continue through the configurator and hit NEXT, it gives error:

    Server error occurred or your domain already uses default DNS records. Please try to set custom DNS records or contact our Technical Support department.

    I tried to "set custom dns records". But that option in their configurator is for creating a subdomain, i.e. "hostname" not what I want to do.
    LVL 23

    Expert Comment

    can't really comment on why you have the problems you do - apart from contact their technical support department.

    or, you can try any of these (not used them so can't vouch for them)

    if you like the look of one of these, configure up the whole of DNS as you want and then update the name servers at

    Author Comment

    Tickety boo... love that. Never heard it before. I guess I'll have to call tech support again. I'm sure I'll be very cheesed-off to deal with the codswallop of that skew-whiff company. I'll probably throw a wobbly before I'm done. (sorry, had to find some British sayings online to color my post a bit)
    LVL 23

    Expert Comment

    keep calm and carry on old chap :)

    Author Comment

    This may help others:
    I emailed and got this automated response below, but then also received a personal response from them (further down)
    We do not recognize your email address, so your message has NOT been submitted to Dyn support. We require that you correspond from the email address on the account so we can better handle your query and to protect the security of your account.
    To submit your query, visit this page:
    You can also send email to using the address on your account.
    If this email address should be correct, or you cannot log into your account on our website, your account may have expired. You may recreate your account at any time here:
    You may be looking for a common issue that users encounter:
    Discussion Board for common issues:
    Lost or forgotten password resets:
    Download Update Clients:
    If you have an abuse or Acceptable Use Policy issue that you need addressed regarding one of our customers, please contact for assistance.
    Thank you,

    I'm sorry to hear that you found yourself in this position. When Dyn bought EveryDNS we stated a campaign that lasted a year and a half to educate all the users to make the required migration to Dyn. There was even a big clock on the EveryDNS landing page, but of course if someone else set up your DNS there is a possibility you would never be informed.
    At the beginning of Septemper the migration was over and the servers were removed.

    The next step is to get Dyn Standard DNS
    ( for your domain and enter the information required for your domain to operate with the new system.
    There is no way to recover your account as the company (EveryDNS) does not exist, nor the servers that housed it.

    Kind regards,
    Matthew T
    Quality Assurance and Concierge
    DynECT DNS and Email Delivery

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