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Acronis True Image Server 11 Error

Posted on 2011-10-21
Medium Priority
Last Modified: 2016-10-27
My daily differential backups are throwing out the following error messages:

1   Information   10/21/2011 2:23:05 PM   TOL: Command 'Backing up' is running.
2   Information   10/21/2011 2:23:11 PM   Locking partition G:...
3   Information   10/21/2011 2:23:13 PM   Locking partition C:...
4   Information   10/21/2011 2:23:14 PM   Create Differential Backup
From:      G:\l\...
To file:      "file:J:\Server%20Recovered\LARServer_2011_10_15_02_00_15_190F11.TIB"
Compression:      Normal
File Split:      4.340 GB
Exclude:      Files matching mask
Match criterion:      *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

5   Information   10/21/2011 2:23:47 PM   Error occurred while reading the file.
Additional info:
Error code: 1
Module: 4
LineInfo: 7ceb2cdc9fb1204a
Fields:  function : ReadFile, $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Error occurred while reading the file.
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields:  code : 2147942406
Message: The handle is invalid
Task 'Differential backup' has failed on machine 'dining'.

My searches have turned up nothing thus far to assist me in fixing.
Running Windows Server 2003
Question by:MARAUDER302
  • 2

Author Comment

ID: 37007215
Very vexing problem
LVL 10

Expert Comment

ID: 37007855
You may have to get Acronis on the phone for that.  It is hard to tell by the log if the program is failing because it can't read one of it's .dlls or it is failing in an attempt to backup it's self.
I would try a couple of things to start troubleshooting:
1) Exclude the Acronis directory from your A/V software scanning.
2) Exclude the Acronis directory from your backup.

Author Comment

ID: 37007936
Thanks  I will try and let you know the result
LVL 14

Accepted Solution

shahzoor earned 2000 total points
ID: 37009236
Usually happens because of Acronis VSS Provider Service. Disable it, it will run smoothly again

or ceckout this
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