Device Missing in Watchguard Report Server

Posted on 2011-10-21
Last Modified: 2012-08-13
I guess this is a couple of questions rolled into one.  I have recently installed our new Watchguard X510.  Once I had that properly configured, I went onto one of our servers, and installed the Watchguard Server Center (including the Management Server, Log Server, Report Server and WebBlocker Server).  The status shows running and Enabled for all of these services.  I also went into the Policy Manager, and enabled logging for the HTTP Proxy.  

Now, when I go to https://[ReportServerIPAddress]:4122, I am presented with the certificate warning.  I go ahead and accept.  However, once I log in with admin and password, and it says "Select A Device", there are no devices listed.  This is all if I perform these actions from the servers web browser.  If I try to visit this link from a client machine, I am not even presented with the certificate warning.  However, when I log in, and still has no devices listed.  I thought maybe something was wrong with the install, so I uninstalled, and then reinstalled the Report Server.  Rebooted the server.  Still having the same results.  Not really sure why this is not working.

My main reason for wanting to do this is to check reports on end-users who are trying to visit inappropriate sites that are being blocked by Webblocker.  I'm assuming I can view this information through the Report Server.  What I would really like to achieve is for the server to send me an email whenever an end-user attempts to visit an inappropriate site and is blocked.  Is this function of emailing available through the Report Server?  Any ideas of why the X510 is not listed as a device?
Thanks in advance for any assistance.
Question by:dgreer1201
    LVL 32

    Accepted Solution

    Ensure that you have configured logging on WG:

    Configure your server [follow step 2]:
    Set the log encryption key:

    Configure "Watchguard Log Server" on the device [with same log encryption key as configured above]:

    Your device should now be visible.

    To set up alarm [select "Alarm if denied" option for Action to take under the categories]:

    Please implement and update.

    Thank you.

    Author Comment

    That worked perfectly.  I still don't understand exactly why though.  I already had all of that setup.  The only thing I did change...........was changing the encryption key, and "check-mark" for the Alarm on the WebBlock categories.  Everything else was already setup.

    In any case.........after changing the encryption key and turning on Alarms..........the device became visible.
    Thanks for the great assistance!!!

    LVL 32

    Expert Comment

    Happy I could be assitance; log encryption is the key here; if it does not match then all other settings are as good as not done! :)

    Featured Post

    6 Surprising Benefits of Threat Intelligence

    All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

    Join & Write a Comment

    Using in-flight Wi-Fi when you travel? Business travelers beware! In-flight Wi-Fi networks could rip the door right off your digital privacy portal. That’s no joke either, as it might also provide a convenient entrance for bad threat actors.
    This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now