Cisco Unified Presence Client video greyed out

Posted on 2011-10-21
Last Modified: 2012-06-27
I am attempting to get the video call working on a CUPC 8 client. The video option is currently greyed out. I have enabled video calls on the phone and the enterprise configuration in the call manager. The camera is working normally. It's a VX-3000 Lifecam. I can see the camera MIC in the CUPC audio options.

Any ideas?


Question by:TNRD
    LVL 79

    Expert Comment

    Hmmmm... mine works just fine. It's not greyed out even when the camera is not attached to my laptop..
    Have you tried re-installing the CUPC client with the camera attached?

    8.5.4 is the latest client version, the one I'm using. You might also try this version.

    Author Comment

    I upgraded to 8.5.4 and the video is still grayed out. I will re-install the CUPC with the camera installed and see if that makes any difference.

    I also installed the 8.0 on a laptop with an integrated camera and it was grayed out also. I am wondering if there is any setting on my CUPS server somewhere. I haven't been able to locate it.
    LVL 79

    Accepted Solution

    Are you using CSF softphones with it? If yes, make sure you enable video on the softphone. I don't think you can use video with deskophone with CUPC8..

    Author Closing Comment

    Thank you. You are correct the CUPC wasn't in softphone mode. We were trying to do a call with the deskphone.

    Expert Comment

    I know this is closed. But the video is supposed to work with the CSF client in desktop mode as well.

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