• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1130
  • Last Modified:

HP Laserjet P2055DN Prints grey background

I just purchased two new HP LaserJet P2055DN printers. One of the printers will randomly print a grey background. I have swapped out the toner with the other new printer to see if the problem was with the toner. It appears it is not. The same printer continues to randomly print grey backgrounds. Any ideas how to fix this?
0
markrn
Asked:
markrn
  • 4
  • 2
  • 2
1 Solution
 
joelsplaceCommented:
I've had fits with drivers doing crazy things with that series of printers.  If you're using PCL6 try PCL5 or 5e.  If none of those work try their universal driver.  Are you using it on a network or directly connected to the PC?  If it happens just on one printer and you are using the same driver for both printers I would check for Jetdirect and printer firmware updates.
0
 
markrnAuthor Commented:
Both printers are direct connect USB. I set the printer up with the install cd that came with them. I'll check the firmware for updates.
0
 
joelsplaceCommented:
The cd that comes with them is usually old.  I would check for the latest drivers from HP.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3662058&taskId=135&prodTypeId=18972&prodSeriesId=3662052&lang=en&cc=us
Are they both connected to the same PC?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
markrnAuthor Commented:
No, two different workstations. Thanks for the input. I'll update drivers and see where we are.
0
 
nobusCommented:
test if it does it when printing an off line test page
0
 
markrnAuthor Commented:
Nobus. It still prints with a grey background.
0
 
markrnAuthor Commented:
I have updated the firmware and used the latest driver to no avail,  i have tried the universal PCL5 driver to no avail. I still have the issue but only on one of the two printers I bought.

 I swapped the printer to the other workstation that was not having the issue and the problem followed the printer. I have determined that it is a bad printer and am sending it back.

I think the information was good though and am awarding the points.

Thanks!
0
 
nobusCommented:
not looking for points - but why did you accept a driver as answer?
better accept your own answer, since that holds the solution
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

  • 4
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now