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HP Laserjet P2055DN Prints grey background

I just purchased two new HP LaserJet P2055DN printers. One of the printers will randomly print a grey background. I have swapped out the toner with the other new printer to see if the problem was with the toner. It appears it is not. The same printer continues to randomly print grey backgrounds. Any ideas how to fix this?

joelsplace

I've had fits with drivers doing crazy things with that series of printers. If you're using PCL6 try PCL5 or 5e. If none of those work try their universal driver. Are you using it on a network or directly connected to the PC? If it happens just on one printer and you are using the same driver for both printers I would check for Jetdirect and printer firmware updates.

markrn

ASKER

Both printers are direct connect USB. I set the printer up with the install cd that came with them. I'll check the firmware for updates.

ASKER CERTIFIED SOLUTION

joelsplace

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markrn

ASKER

No, two different workstations. Thanks for the input. I'll update drivers and see where we are.

nobus

test if it does it when printing an off line test page

markrn

ASKER

Nobus. It still prints with a grey background.

markrn

ASKER

I have updated the firmware and used the latest driver to no avail, i have tried the universal PCL5 driver to no avail. I still have the issue but only on one of the two printers I bought.

I swapped the printer to the other workstation that was not having the issue and the problem followed the printer. I have determined that it is a bad printer and am sending it back.

I think the information was good though and am awarding the points.

Thanks!

nobus

not looking for points - but why did you accept a driver as answer?
better accept your own answer, since that holds the solution