Outlook 2010 calendar issue

Posted on 2011-10-21
Last Modified: 2012-05-12
I have an unusal issue after an MS Office Office upgrade to 2010.  One user experiences a total calendar blank out different times throughout the day.  This will last from 5-15mins.  After which, the calendar items will re-populate after the blank out.

The user contacted me to see it "in real time".  To my surprise it was indeed blanked out.  She has multiple shared calendars from her dept.  So she uses them to view and she has admin rights to a few of them for meeting acceptance and scheduling.  It did not matter what calendar I checked and unchecked...all calendars were blank.

I was able to bring the calendars back by going to the MAIL tab and click SEND/RCV and Update folder.  Then clicked back into the CALENDAR icon and all calendar items were restored for every calendar.

I set the scheduling from 30min to every 1 min under SEND/RCV Advanced settings.  Is there any setting(s) to check on Exchange Server side, workstation registry etc...that will fix this issue?

Thanks in advance.
Question by:shadowmantx
    LVL 26

    Expert Comment

    Check if the issue is happening only with the "Cached Exhange Mode"
    - Check for any clue @ the "Sync Issues" folder
    IMO, this shouldn't happen with the Online mode

    > check if the OST files are scanned?
    Do you have the OST files @ the remote\shared location? roaming profile?
    LVL 5

    Author Comment

    I will check on Monday on the suggested points.  Will post an update.  Thanks.

    LVL 5

    Accepted Solution

    Problem cleared up.  No issues today all day long.  I believe it was the setting to be scheduled to 1 min that did the trick.

    @e aravind - I checked the suggestions you made and here are the following.  No Cached Mode, No issues in Sync folder, OST are scanned and located on remote pc and No roaming.

    Thanks for your help.
    LVL 5

    Author Closing Comment

    Scheduled 1 min updates on SEND/RCV fixed issue.
    LVL 5

    Author Comment


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