How can I make BCM TSP Launcher (LAN CTE Client) from BCM 400 work on Windows 7?

Posted on 2011-10-21
Last Modified: 2012-06-27
The Need: Client needs to be able to dial contacts from his desk phone using the dial button in Microsoft Outlook.

The Problem: The BCM TSP Launcher (LAN CTE Client) software will not work on Windows 7 32-bit (so far as I can help it).

Before he upgraded from Windows XP to Windows 7, this functionality worked great. He is the owner of the company, is well on in age, and NEEDS to have this functionality working or else the entire upgrade to the new PC must be undone. I have installed the BCM TSP Launcher software on the new Windows 7 PC that I downloaded from the Nortel BCM 400 phone system. It says it installs fine, but when I right click the space ship icon in the system tray and click on "BCM TSP Control Panel...", the status says "Not In Service".

Further, when I open the Dialing Options dialog window, the "Connect using line" field is greyed out instead of letting me choose an H.323 line or his phone's extension, as it does on his Windows XP PC. Clicking the "Line Properties..." button in this window then gives me an error message that says "An internal error occurred in the automatic phone dialer. Close the Dial Phone dialog box, and then open it again."

I've tried installing the LAN CTE Client software "as administrator" in Windows 7. I've also tried running it in compatibility mode for Windows XP SP3.

From what I've read, TAPI was removed from Windows 7, which explains why I do not see any lines listed in the Dialing Options window. Does anyone know of any work-arounds or registry hacks to make this compatible and get this Windows 7 software able to see TAPI devices?

I will be happy to provide any further information as needed.

Question by:columbusdata
    1 Comment

    Accepted Solution

    Nevermind, community. Self-solved.

    Added in the following registry key:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Call Integration] "TAPIOVERRIDE"=dword:00000001

    Restarted Outlook, and now I can dial again from my contacts list.

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