How can I make BCM TSP Launcher (LAN CTE Client) from BCM 400 work on Windows 7?

Posted on 2011-10-21
Medium Priority
Last Modified: 2012-06-27
The Need: Client needs to be able to dial contacts from his desk phone using the dial button in Microsoft Outlook.

The Problem: The BCM TSP Launcher (LAN CTE Client) software will not work on Windows 7 32-bit (so far as I can help it).

Before he upgraded from Windows XP to Windows 7, this functionality worked great. He is the owner of the company, is well on in age, and NEEDS to have this functionality working or else the entire upgrade to the new PC must be undone. I have installed the BCM TSP Launcher software on the new Windows 7 PC that I downloaded from the Nortel BCM 400 phone system. It says it installs fine, but when I right click the space ship icon in the system tray and click on "BCM TSP Control Panel...", the status says "Not In Service".

Further, when I open the Dialing Options dialog window, the "Connect using line" field is greyed out instead of letting me choose an H.323 line or his phone's extension, as it does on his Windows XP PC. Clicking the "Line Properties..." button in this window then gives me an error message that says "An internal error occurred in the automatic phone dialer. Close the Dial Phone dialog box, and then open it again."

I've tried installing the LAN CTE Client software "as administrator" in Windows 7. I've also tried running it in compatibility mode for Windows XP SP3.

From what I've read, TAPI was removed from Windows 7, which explains why I do not see any lines listed in the Dialing Options window. Does anyone know of any work-arounds or registry hacks to make this compatible and get this Windows 7 software able to see TAPI devices?

I will be happy to provide any further information as needed.

Question by:columbusdata
1 Comment

Accepted Solution

columbusdata earned 0 total points
ID: 37018384
Nevermind, community. Self-solved.

Added in the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Call Integration] "TAPIOVERRIDE"=dword:00000001

Restarted Outlook, and now I can dial again from my contacts list.

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Suggested Courses

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question