What is the best way to integrate all these technologies together?
Currently we are using Exchange server and it keeps a copy of all the emails for auditing and compliance. If we integrate MS Dynamics CRM, should we move all the emails (old and new) all to CRM or should we keep it in Exchange server?
Can someone give me some detail the advantage and disadvantage in both cases? Or one is better than the other.
Is there any white paper discuss such a integration? Thanks.