tcexperts77
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Problem upgrading iTunes to 10.5.0
When Upgrading iTunes to 10.5.0 on a Windows XP PC, the error message was: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I've tried uninstalling and reinstalling iTunes and Quicktime all without any success.
I've also tried a repair through Add/Remove programs - no success.
I have the latest Windows updates and I also installed Windows Installer Package 4.5.
The last message I got was: "The installer encountered errors before iTunes could be configured. Errors occurred during installation. Your system has not been modified. Please run the installer again or click Finish to exit."
Please help!
I've tried uninstalling and reinstalling iTunes and Quicktime all without any success.
I've also tried a repair through Add/Remove programs - no success.
I have the latest Windows updates and I also installed Windows Installer Package 4.5.
The last message I got was: "The installer encountered errors before iTunes could be configured. Errors occurred during installation. Your system has not been modified. Please run the installer again or click Finish to exit."
Please help!
Chris Millard
Do a web search for the "Windows Installer Cleanup Utility". Run this, then try the iTunes installation again
Dumb question, but have you rebooted? Sometimes rebooting will clean up the broken installer messages. Especially if you have not rebooted since installing/updating windows installer. Otherwise the cleanup utility mentioned above might indeed help to get iTunes off the machine, in which case you can do a full clean install.
Cleanup utility download (no longer MS supported)
http://majorgeeks.com/download.php?det=4459
Microsoft also has their new "Fix It" utility that is their current preference.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
ASKER
I've tried all your solutions and nothing has worked - i rebooted every time! There is no change whatsoever with the message.
Have you tried re-downloading a new version of the install? Perhaps the one you downloaded has been corrupted.
ASKER
Yes - that was the first thing i did - V4.5 i believe (V 5 was for Windows 7)
ASKER
Yes - that was the first thing i did - V4.5 i believe (V 5 was for Windows 7)
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ASKER
removing Quicktime was a good start and I am awarding the points mostly for the effort. It would be hard to solve this unless you were sitting there and going through everything as I did (that's how I noticed the issue with the non-Apple programs. NOTE: There was no problem with the Windows Installer. TCExperts