• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 357
  • Last Modified:

Uninstalling program in windows 2000

Can someone please help me find a program to remove a program I cannot remove from my windows 2000 machine, when trying to remove it?  
The program is powerdvd.
0
amacyber
Asked:
amacyber
  • 6
  • 3
  • 3
  • +4
2 Solutions
 
Deepu ChowdaryCommented:
Cannor remove in the sense how you have tried..?
0
 
AustinComputerLabsCommented:
I have used the windows installer cleanup utility found here:
http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html
0
 
amacyberAuthor Commented:
I have only tried to remove it via Add/Remove Program, but it does not work as it is looking for a file which is not on my computer.
I also tried stopping the service to restart it manually, but no luck meaning that I cannot re-install the same program from the CD.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
Deepu ChowdaryCommented:
As said above use that utility and try once..
0
 
amacyberAuthor Commented:
I tried with the link as advised several times, but it couldn't remove the program.
0
 
Dr. KlahnPrincipal Software EngineerCommented:
Well, a program can be removed manually, but it involves a fair amount of effort to do so and it is somewhat risky.

Make a full backup of the system, so that if something goes wrong, the system can be restored to its previous state.

If the program has installed services, use the Admininstrative Tools / Services manager to set them to Disabled.  Make a note of the service names.  Reboot.

After rebooting, run regedit.  Locate the service names using string lookup.  Make a note of the full key names.  Exit regedit.  Run regedt32.  Unprotect the keys just located.  Delete the keys and values.  Reboot.

Confirm that the services no longer appear in Administrative Tools / Services.

Download a copy of Microsoft Autoruns.  Search all startup entries to see if any are associated with the program being removed.  If any are found, disable them.  Reboot.

Now comes the tedious part.  Run regedit.  Search for the installed program's directory name.  Find all associated keys.  Make a note of those keys, then delete them.  Search again for the names of the keys previously noted.  Make a note of these secondary keys, then delete them.  Continue until all references have been deleted.  Then search for the program's name.  Proceed as previous until all references have been deleted.  Reboot.

Delete the program's directory.  Reboot.

Look for references to the program in C:\Program Files\Common Files and  subdirectories.  If any are found, delete them.  Reboot.

This procedure has much the same effect as uninstalling the program with the uninstall process, except that any program-associated subdirectories in user profiles will remain intact.
0
 
Dr. KlahnPrincipal Software EngineerCommented:
... and if you've never used regedit or are unfamiliar with the structure of the Windows Registry, I strongly advise against trying this procedure.
0
 
amacyberAuthor Commented:
I am not very familiar with regedit and might risk the system functionality.  I would prefer to use it as a last resort in case nothing else is possible.

do you know of any other software that might just do the work of regedit?
0
 
☠ MASQ ☠Commented:
Have you tried Revo Uninstaller?  The free version still supports Windows 2000.
0
 
Steve KnightIT ConsultancyCommented:
Does it appear in add/remove programs still?  The Clean up Util mentioned WILL remove it from the registry where Windows thinks it is installed - it does't uninstall the app. it just removed the entry from the list of installed programs.

What happens when you try to run the installer to re-install it?

Have you got (or can you get) the same version that was/is on there before so that it can be installed and then removed again cleanly?

Steve

0
 
S00007359Commented:
download the latest version of the software and it will attempt to uninstall the previour version and install the new version, after which u can unistall the new produst as well,
0
 
amacyberAuthor Commented:
I tried Revo Uninstaller, but I am getting the following error message "The program requires Windows NT version 5.1.2600 service pack or later".  This error message is strange as my OS is Windows 2000.

I have also tried to install a newer version of the program on top of the existing, but it requires me to uninstall the previous program first, which I cannot.

The program can be seen in Add and Remove Programs in Windows, but it won't unistall.

Any more suggestions guys?
0
 
Steve KnightIT ConsultancyCommented:
ok.  if it shows in add/remove programs then if you run the cleanup util does it appear in there?  you install that, run it from icon it adds to start menu and it lists all the installed apps as with add/remove programs.  sellect the prog and it just removes it from the list without doing uninstall.  i cant see why this wouldnt work- my main machine was W2K until very recently and zi had this util on there OK.

0
 
Steve KnightIT ConsultancyCommented:
That other app wants XP then.

5.0 = Windows 2000
5.1 = Windows XP
5.2 = Windows 2003
6.0 = Vista

etc.

Steve
0
 
☠ MASQ ☠Commented:
0
 
amacyberAuthor Commented:
Masquraid & Dragon-it,

The calprit software has now been removed using Revo software for Windows 2000. I think you very much for your suggestions and help.

Regards
amacyber
0
 
amacyberAuthor Commented:
Great team effort to resolve the issue.
0
 
☠ MASQ ☠Commented:
Thanks, just our luck that Revo have only just dropped 2000 support in their latest version :)
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 6
  • 3
  • 3
  • +4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now