"you do not have access to logon to this session"

Posted on 2011-10-22
Medium Priority
Last Modified: 2012-08-14
Customer has been using remote desktop for quite some time.  The configuration was Server 2003 domain on a XPpro PC.

The 2003 sever died, so I replaced it with Windows Server 2008 standard.  Nothing else is changed.  I can remote into her local PC from within the LAN any time.  But when we try from outside, it no longer works, giving the error: "You do not have access to logon to this session".  What am I missing?  Is it a policy issue?

Thanks for any help on this issue.
Question by:dmacy
LVL 17

Accepted Solution

bigeven2002 earned 2000 total points
ID: 37012171

On the 2008 server, add her account to to the "Remote Users" group.  This link should help:


Also, make sure that the XP machine has the latest version of Remote Desktop installed.  Here is a link to the latest version:


Author Closing Comment

ID: 37012378
The suggested XP update was the solution!  Thanks!

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
Suggested Courses

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question