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AppleTV "Home Sharing" not Working

Hi there,

I bought a new AppleTV (2nd generation) about a month ago and since buying it, I have yet to be able to connect to "Home Sharing" with iTunes on my iMac. No computers show up under the "Computers" tab when on the AppleTV and no devices show up in iTunes on my Mac. Originally, I was connected just through wireless but then I switch to ethernet but that didn't seem to fix anything. I noticed a lot of others are experiencing the same problem but I haven't seen a clear-cut solution.

Also, I eventually installed some third-party software called aTV Flash which allowed me to connect to my shared folder on my Mac (it also allows me to play different video formats which is why I bought it). So I know that its possible to connect to my computer with the AppleTV—just not with the default "Home Sharing" feature that comes with it.

Does anyone know what would be causing this? I can provide more details about my home network if need be (just be specific as to what you need). I can probably just continue to use the third-party software when using my AppleTV but I just find it weird that one of the main features of the product just flat-out isn't working for me (so I'm not sure if its my network or because the product itself is defective). Thanks in advance!
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Adam
Asked:
Adam
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1 Solution
 
Getsum_BloodlustCommented:
Have you turned on home sharing in iTunes on your Mac?
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AdamAuthor Commented:
Yup.
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akahanCommented:
Do you have the firewall on your Mac set to permit Bonjour traffic?
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AdamAuthor Commented:
I'm not entirely sure what you mean by Bonjour traffic but I don't currently have my Firewall turned on.
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akahanCommented:
As a test, try temporarily turning the firewall off to see if this is firewall related.  If it suddenly starts working, we know the problem is in your firewall settings.
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AdamAuthor Commented:
As mentioned in my last message, I don't have my firewall on so I'm pretty sure it isn't the cause of the issue.
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akahanCommented:
Ah, I missed the "don't"!  Sorry!
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AdamAuthor Commented:
No worries! Any other suggestions? :)
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akahanCommented:
Configured the AppleTV with the same iTunes account as the Mac?
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AdamAuthor Commented:
Yup—tried that. The AppleTV still doesn't appear in my Mac's iTunes (and vice versa).
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roylongCommented:
do you have your library shared? It's a setting in the preferences separate from home sharing...  ...I'll check mine when I get home as I had this issue with mine some time ago.

Also, what versions of appleTV software and iTunes software?
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AdamAuthor Commented:
Yes, I have the library shared. As mentioned, I'm using third party software which allows me to gain access to my files. I just can't seem to get it to work through iTunes.

As for software, I'm using both the latest for iTunes and the AppleTV (couldn't tell you off the top of my head the version numbers but I know they are the latest).
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akahanCommented:
Have you made sure that photo sharing is enabled in iTunes?  (Advanced > Choose Photos To Share, make sure checkbox for Share Photos From is checked)?   For some reason, home sharing doesn't like to work if photo sharing is not enabled.

Is the time set accurately on both Mac and the AppleTV?  They have to match.

Do you have any other application on the Mac using any of TCP ports 123 and 3689 or UDP ports 123 and 5353?  Those are the ports needed for home sharing.
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AdamAuthor Commented:
I will have to double-check when I get home. I'll get back to you ASAP. Thanks!
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roylongCommented:
Have you tried disabling the third party app you have running to see if that might be screwing things up?
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AdamAuthor Commented:
I couldn't connect to iTunes before I installed the third-party app. Then I installed it, and it still didn't work. I trying factory restoring for the hell of it and same issue. So I know it shouldn't have anything to do with the app.
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roylongCommented:
Have you looked for your appleTV device in your iTunes application - at the bottom of the window (the AirPlay icon)?

My appleTV software version is 4.3 my iTunes is 10.5 (141)
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roylongCommented:
Do you have any other third party apps on your mac which might be interfering?
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AdamAuthor Commented:
I have a whole bunch of apps on my Mac but only the one on my AppleTV.

Not sure if this helps but I used to have an AppleTV (1st generation) before I bought the new one and had no problems connecting to iTunes with it. Although, the new AppleTV (2nd generation) is the first time the "Home Sharing" feature has been introduced. Which leads me to believe that the issues stems from the "Home Sharing" feature... but I could be wrong.
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roylongCommented:
I shared out my library in the Sharing section of iTunes
I set Share selected playlists (music, movies, tv shows)
Select Home sharing computers and devices update play counts
I also have the following on:
DVD and cd sharing
File sharing
Web sharing
Remote login
Remote management
Remote apple events

Question: do you see your appleTV device in the airplay on iTunes?
Do you have an iPhone you could maybe check the appleTV using the Remote app?
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AdamAuthor Commented:
Okay, so I have a few questions to answer here... :)

akahan:
- Photo sharing wasn't enabled with iTunes but I enabled it and it didn't seem to do anything
- Yes, the time on the ATV is the same as my iMac
- How can I find out if one of my Mac apps is using the same port that ATV needs?

roylong:
- I didn't actually realize it but yes, my AppleTV is showing up in the AirTunes list in my iTunes. However, it doesn't seem to be making a difference
- I didn't have the exact same settings as you for your shared folder so I went in and set it so its similar to yours. Again, it didn't seem to change anything.
- Yes, I have an iPhone and have the remote app installed. And yes, my AppleTV shows up on it.

Not sure if these details help to clarify a few things or make things more confusing. Either way, I really appreciate the help guys. I'll continue to look into the issue but if anything else comes to mind, please let me know.
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akahanCommented:
To see what ports are in use, check out netstat, in Network Utility, which is in the /Applications/Utilities folder.  netstat -ab should do it.
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AdamAuthor Commented:
Thanks akahan. I looked through Netstat and didn't find anything using TCP ports 123 and 3689 or UDP ports 123 and 5353... :(
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akahanCommented:
What's your make and model of router?
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AdamAuthor Commented:
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akahanCommented:
That's probably your problem.  If you google for SMCd3GN and "bonjour" (the protocol used by home sharing for things to find each other) you'll find numerous posts that say that this router seems to interfere with or block bonjour.  If the router is supplied by your ISP, see if they'll give you another model.  Alternatively, you could get a cheap wireless router and put it between your SMCd3GN and the rest of your network (so the SMC's LAN port would go to router #2's WAN port, and everything else would be connected to router #2,including your wireless connections.)
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AdamAuthor Commented:
Ahhh...well that stinks. I'm currently renting the router from my internet provider. I'll check to see if they have any other models.

If I do decide to go for my own router, do you have any suggestions on some good ones? Its not something I'm overly familiar with.

I'll look into the new router over the weekend and will let you guys know if I notice a difference. Thanks again for all the help!
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roylongCommented:
Try a netgear of some sort if you want cheap and reliable.
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akahanCommented:
I like netgear and dlink, but brand preference in routers tends to be more a "religious" issue than anything else..  Biggest issue is to make sure that whatever wireless band(s) it uses includes ones that are compatible with your existing wireless gear.
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AdamAuthor Commented:
Sorry for the delay guys. So I contacted my internet provider and they mentioned that I would be able to switch my router to one of these two: Cisco DPC2325 or Cisco DPC3825. Not sure if they are any good but I did a quick search and didn't see anything mentioning problems with AppleTVs.

Anyway, they are currently out of stock but should get more in on Monday. So I should hopefully be able to make the switch then. I'll keep you posted.
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akahanCommented:
Good luck!  I'll be curious to hear whether it makes the difference.
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AdamAuthor Commented:
Thanks for the help akahan. I swapped my router for a new one and all seems to be working now!
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akahanCommented:
Thanks for reporting your result... I'm glad it worked!
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