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IE version 7.0.5730.11will not display drop down menus

We have a website that has been working perfectly for years. A client has recently changed browser to version 7.0.5730.11 and suddenly the site will not display drop down menus. They are a large corporation and will not change their IE version for some time to come. We need to amend our site to address this problem but have no idea what needs to be done. Does anyone know of any articles relating to this?
Many thanks
Iain
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iainmacleod
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iainmacleod
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1 Solution
 
jcimarronCommented:
iainmacleod--As the coder of your site knows, the standards for coding change reasonably frequently.  The latest version of Internet Explorer requires a different standard of coding compared to IE 7.  And vice versa a newer site coded for the lastest standard may not work well with IE 7.
Here are ways to test your website's compatibility with various version of IE
http://www.my-debugbar.com/wiki/IETester/HomePage

http://www.hobo-web.co.uk/ie-test/
It is a bit strange that your client has changed to IE7.  It has been several years since that was up to date. The most recent version of IE is IE9.
Here are some sites to read on the subject.
http://msdn.microsoft.com/en-us/library/cc288325(v=vs.85).aspx

http://blogs.msdn.com/b/chkoenig/archive/2008/08/28/ie8-standards-mode-and-ie7-compatibility-mode.aspx

Having said all that, your client has moved (presumably UP) to a fairly old version of IE from an even older version of IE.  And your site, which worked with the older version does not work with IE7.  The coder of your site needs to code for IE7.
Or IE 7 has a Compatibility mode, which may allow it to view older websites.  However, your situation is the reverse.  You want an older coded page to work with IE7.  Perhaps your client will be able to use IE7's Compatibility Mode.  
http://www.winsupersite.com/article/product-review/internet-explorer-7-review
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iainmacleodAuthor Commented:
Thanks for this information. The client has actually upgraded to IE Version 7.0.5730.11 from an older version of IE7. Our site worked perfectly in the original IE7 they were using and works perfectly in IE8 and IE9. Bizarre...
Thanks for the links I will test with those.
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jcimarronCommented:
iainmacleod--It is bizarre that your site works on all of the more modern versions of IE but not the one the client has chosen.  I would think they have made some change in addition to the version of IE.  Perhaps an add-on, a toolbar, etc.??
Can you use a different Cascading Style Sheet to see if that has any effect?
FYI--Version 7.0.5730.11  was the last version of IE 7
http://en.wikipedia.org/wiki/Internet_Explorer_7
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iainmacleodAuthor Commented:
Hi jcimarron,
Thanks for your input, we finally found the problem.

The error was due to the fact that we only took the user into a secure site when they went into the booking screens. Therefore they initially went to http://xxxxxxxx, once they went into sensitive screens we took them to a secure site. One of the security updates for that version of IE7 caused confusion resulting in lack of drop downs.

We have now put a redirect on the http URL so that the user is taken to https://xxxx  prior to logging in and that has solved the problem.
This only happened on Version 7.0.5730.11, not prior versions or IE8 or IE9......

Fun and games,

Regards
Iain

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iainmacleodAuthor Commented:
Found error in house
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jcimarronCommented:
iainmacleod--Thanks much for the explanation.  It is helpful for those who may read this thread.
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iainmacleodAuthor Commented:
jcimarron, I have recieved an email stating that you have posted an objection. Can you let me know what the objection is?
Iain
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jcimarronCommented:
iainmacleod--Well, I am getting old, but I do not remember posting an objection.  I did post http:#a37064699 which was to thank you for your explanation.  I am pretty sure I clicked the Submit button to post it.  I have no record of making an objection on my PC.
I will alert the Mods to this.
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jcimarronCommented:
iainmacleod--I received the following email from E-E
"Hello, jcimarron!

An objection has been posted to this question and has stopped the auto-close process.  A
moderator has been alerted and will handle the question shortly.

  QUESTION: IE version 7.0.5730.11will not display drop down menus
  ZONE: Web Browsers
  OBJECTION FROM: iainmacleod
  DATE:  11.02.2011 09:26AM PDT
  ID:  27411777  "

Notice that it says you posted the objection.  (I did the bolding.)  
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iainmacleodAuthor Commented:
Very strange as I certainly did not object to anything, neither did you but we both get alerted of objections... Must be gremlins!

Question: IE version 7.0.5730.11will ...
Zone: Web Browsers
Objection From: jcimarron
ID: 27411777

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jcimarronCommented:
iainmacleod--Wait to see what happens on 11/5/2011.  The thread should be closed by then.  If not, use the "Request Attention" button at the bottom right of your first.original post.
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jcimarronCommented:
iainmacleod--I have received the following message from an E-E Admin
"There is no objection posted. However, there IS a bug EE is trying to track down that has caused "objection" emails to be sent to specific members under specific circumstances.
I'll add this instance to the bug report.

Netminder
Senior Admin "
This suggests that your request to close is still valid and should be acted upon tomorrow.
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