Loss of Wireless Ability

Posted on 2011-10-24
Last Modified: 2012-05-12
HP G62 laptop With Windows 7 Home Premium no longer will connect to a wireless network. In Device manager no wireless adapter is listed. I have physically removed and reseated the adapter but Windows does not see it. The HP Wireless Assistant is on and says the adapter is working properly but it is still not listed in Device Manager. Is there anything I am overlooking or should I replace the adapter and hope for the best?

Thank you!

Question by:RobertEhinger
    LVL 12

    Expert Comment

    i would say try it on a different port first. I would also suggest to uninstall the HP Wireless assistant and use the built in windows facility, i find it so much better and one less thing to slow down your pc. Try that and see how things progress
    LVL 11

    Expert Comment


    I have had this issue before, go to Networking and Sharing Center, manage wireless networks, and remove the connection that you cannot see.

    Follow these screen shots:

    Let me know.

    LVL 30

    Expert Comment

    After u connect the device ..launch device manager on show hidden devices on the top the screenshot.

    Launch services.msc and make sure wlan auto config service is started and automatic.

    LVL 66

    Expert Comment

    "In Device manager no wireless adapter is listed."

    Is the Wired connection listed? Is it in the Network and Sharing Center>"Manage adapters" section?


    Author Comment

    No. It is not in the connection list. The only connection listed is the wired adapter.
    LVL 66

    Expert Comment

    Sure it is not disabled in the system BIOS?
    LVL 12

    Expert Comment

    did it ever worked properly? by the way according to the manufacturer your laptop has already wireless connectivity
    i am quoting:
    802.11 b/g/n integrated wireless

    Accepted Solution

    I tried a different port first and uninstalled the HP Wireless assistant and used the built in windows utility but no luck.
    I followed pcfreaker's advise with no luck.
    I checked the hidden devices in device manager and saw nothing indicating a wireless device. I also verified that all appropriate services were running.
    It was not disabled in the BIOS and, yes, it did work properly for a little over a year.

    After exhausting all of the suggestions above I pulled a compatible card from another HP laptop and when I installed it I immediately had wireless connectivity. I will therefore be purchasing a new card for this computer.

    Author Closing Comment

    It turned out to be the wirteless card as none of the suggestions were effective.

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